Maintenance Supervisor - Seven (TX)

Greystar Management Services•Austin, TX

2d•Onsite

About The Position

This role oversees and performs technical and mechanical work to ensure the community’s interior and exterior buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The position handles maintenance requests and routine upkeep, prepares vacant apartments for leasing, monitors the quality of work by team members and vendors, and supports inventory, budgeting, preventative maintenance, cost control, and safety compliance. It also provides responsive, respectful customer service to residents and others.

Requirements

High school diploma, GED, or related experience and training.
Experience in property management maintenance, other building maintenance, or a related trade.
Provide own hand tools unless prohibited by state law.
Knowledge and skill in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Ability to apply logical thinking to identify and correct problems.
Customer-service and interpersonal communication skills to interact effectively with residents, clients, team members, and other business contacts, respond courteously, and remain calm when resolving customer problems.
Ability to read, write, and communicate effectively, represent company management in a support capacity, serve as a first point of contact, and answer questions about department operating policies.
Proficiency with internet, word processing, spreadsheet, and database management programs to maintain records and provide information for the manager.
Mathematical skills to add, subtract, multiply, and divide numbers, decimals, and fractions for financial, administrative, and legal documents.
EPA Type I and II or Universal certification if the role requires work on sealed HVAC systems, testing system pressures, or handling refrigerants.
Certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property, if applicable.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to work a flexible schedule, including on-call coverage during evenings, weekends, and holidays.

Nice To Haves

Property management system experience preferred.

Responsibilities

Complete work orders from resident requests and routine community upkeep by diagnosing problems and making repairs in accordance with company policies, procedures, safety standards, and code requirements.
Oversee and complete apartment make-ready work, including pre-move-out inspections, punch lists, vendor scheduling, supply procurement, maintenance tasks, and final inspections.
Develop and maintain standards for the cleanliness and appearance of grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing offices, garbage areas, parking lots, and other common areas.
Periodically inspect work performed by service team members, assess the effectiveness of policies and procedures, and develop corrective action plans as needed.
Inspect contractor, vendor, and other service-provider work to verify that work, materials, and services meet quality standards, scope, and specifications.
Maintain spare-parts and maintenance-material inventory and coordinate with the Community Manager to order supplies and tools within budget guidelines.
Complete monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
Assist the Community Manager with budgets for routine repairs, maintenance, and capital projects.
Support cost-cutting and expense-control programs by repairing parts when possible, avoiding waste, and using tools and equipment correctly.
Conduct scheduled Greystar safety meetings, ensure MSDS sheets are current and accessible, and stay current with OSHA and other safety requirements to support compliance.
Provide respectful and responsive customer service, answer team and resident questions, respond sensitively to maintenance complaints, and complete assigned work orders efficiently and urgently.
Take on-call assignments during evenings, weekends, and holidays as part of a flexible work schedule.
Travel locally as needed for business meetings, training, or other work-related responsibilities.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee medical coverage for employee-only plans.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs based on applicable position type and company terms.