Maintenance Supervisor (Lakefield Apts)

Palms Associates•Richmond, VA

1d•Onsite

About The Position

The Maintenance Supervisor role at Lakefield Apartments & Townhomes is crucial for ensuring resident satisfaction, maintaining property assets, and building a high-performing maintenance team. This position requires a proactive leader who can prevent problems, motivate their team, and set a standard for excellence. Palms Associates, the employer, emphasizes a leadership culture where associates feel empowered, accountable, and encouraged to lead with integrity. Palms Associates has over 60 years of experience and offers a stable and rewarding work environment with long-term stability, as evidenced by an average associate tenure of over 7 years.

Requirements

4 + years of hands-on maintenance and supervisory experience in multifamily or similar environments.
Certified in HVAC (required).
Able to participate in a rotating on-call schedule.
Must have a valid driver's license.
Strong administrative and organizational skills, including managing work orders, documentation, scheduling, vendor coordination, and other day-to-day maintenance operations.
Highly skilled in troubleshooting and problem-solving, with the ability to prioritize and delegate effectively.
Communicate clearly and professionally with residents, vendors, and team members.
Stay calm under pressure, meet deadlines, and keep operations running smoothly—even on busy days.
Basic computer skills: must be able to use MS Office 365 platforms and operate a mobile device.
Must have access to a personal mobile device to manage daily operations through Yardi and Microsoft apps.
Proficient in English, with strong written and verbal communication skills.

Nice To Haves

CPO certification
Bilingual

Responsibilities

Lead and motivate the maintenance team, setting the tone for professionalism, accountability, and resident satisfaction.
Oversee daily operations, including scheduling work orders, apartment turns, preventive maintenance, and safety compliance.
Manage budgets, inventory, and vendor relationships efficiently.
Perform and supervise repairs in HVAC, electrical, plumbing, carpentry, appliances, and other building systems.
Ensure vacant units are move-in ready on time and meet company standards.
Foster a “safety first” culture, ensuring OSHA, EPA, and Fair Housing guidelines are followed.
Collaborate with the in-house renovation team to preserve the property for long-term management.
Support team growth through ongoing training, certifications, and collaboration with regional and home office leadership.

Benefits

Generous PTO starting at 4 weeks per year
Wellness day off
Additional floating holiday
Community service day off
401k with 4% match
Historically 6.25% profit sharing (100% vested)
Monthly and holiday bonus opportunities
Health insurance
Vision insurance
Dental insurance
Life insurance (Employer-paid)
Disability insurance (Employer-paid Short-Term)
$1,000 EE only / $1,500 EE+ child/family contribution to HSA
20% Apartment discount
Flexible Spending Account (FSA)
$1,000 Employee Referral Program
Professional Development Assistance
On Call Pay ($150 per week anytime you're on call)
In-House HVAC 608 Certification Training
Opportunities for advancement across 23 large apartment communities throughout the Southeast