Maintenance Supervisor

Rise Real Estate•Knoxville, TN

About The Position

RISE is seeking a strong, hands-on Maintenance Supervisor to lead facilities operations at our new residence hall serving the University of Tennessee, Knoxville. This is a leadership role within a high-volume student housing environment. The Maintenance Supervisor is responsible for overseeing preventative maintenance, managing the maintenance team, ensuring compliance with university and company standards, and maintaining a safe, fully operational community. This role requires technical expertise, strong organizational skills, and the ability to lead a team while remaining actively involved in daily maintenance operations.

Requirements

Prior experience as a Maintenance Supervisor in student housing or multifamily housing required
Strong working knowledge of HVAC, plumbing, electrical, appliances, and general building systems
Experience leading and developing maintenance, grounds, and housekeeping staff
Ability to manage preventative maintenance programs and high-volume unit turns
Strong vendor management and contract oversight experience
Familiarity with budgeting processes related to maintenance and capital projects
Comfortable working in partnership with university representatives and complying with inspection standards
Organized, safety-conscious, and detail-oriented
Willingness to participate in a rotating 24-hour emergency on-call schedule

Responsibilities

Recruit, train, supervise, and evaluate maintenance technicians
Develop and manage the on-call schedule; participate in emergency coverage as needed
Maintain professional communication with residents, parents, vendors, and university staff
Schedule and oversee preventative maintenance in accordance with company SOP
Ensure completion of all maintenance service requests within 24 hours and proper system close-out
Lead and execute successful unit turns and make-ready processes, including painting and cleaning when necessary
Conduct weekly and quarterly unit inspections
Monitor all work performed by outside contractors and ensure proper documentation
Maintain inventory controls and maintenance shop organization
Oversee master key system reconciliation and security
Maintain property compliance with SOE inspections (targeting 90% or higher)
Monitor and maintain all assigned building systems
Ensure safety standards are followed and report violations immediately
Complete incident reports within 24 hours when required
Ensure community cleanliness and curb appeal meet RISE standards
Oversee trash removal, pressure washing, dumpster area maintenance, and landscaping coordination
Alert the General Manager of unusual occurrences or potential issues
Assist in preparing maintenance-related budgets and turn planning
Maintain proper documentation for contracts and scopes of work