Maintenance Supervisor / Field Services Manager

Freestone Property Group•New York, NY

6d•Onsite

About The Position

We’re a technology-driven, vertically integrated real estate investment company specializing in multifamily assets. With a substantial portfolio under management, we are dedicated to operational excellence through advanced technology and innovative solutions. Be part of a dynamic and growing team where innovation meets excellence. We offer a collaborative and supportive work environment that values expertise and fosters growth.

Requirements

High school diploma or GED.
Must understand and be able to read the English language.
Three or more years of property management maintenance experience.
Two or more years of supervisory experience.
Basic computer skills including the ability to access the Internet, use Microsoft Outlook to send and receive emails, Microsoft word to prepare documents and property management software.
Experienced in the maintenance and repair of electrical, plumbing, carpentry and HVAC.
Must be knowledgeable of all safety features for equipment, machinery, tools or materials.
Ability to work independently and as part of a team in a fast-paced environment.
Comfortable with resident facing communications and general positive customer service skills.
Extremely detail-oriented with a high level of accuracy and organizational skills.
Ability to work some weekends and respond to after-hours emergency work.
Must have a valid driver’s license and automobile insurance for personal vehicle transportation throughout the community to complete apartment home inspections and repairs or to pick up replacement parts and supplies from vendors.

Nice To Haves

A Bachelor’s Degree in Property Management or a related field is a plus.
Yardi experience preferred.

Responsibilities

Assigning, coordinating and overseeing maintenance service requests and apartment “make readies”.
Maintaining adequate inventory of parts, supplies and maintenance materials to allow for the timely completion of common repair and maintenance needs.
Reporting the status of maintenance activities to the Property Manager.
Maintaining the physical appearance and integrity of the communities and ensuring a safe, clean and comfortable living environment for residents and visitors.
Walking the communities in order to enhance and maintain curb appeal and to ensure that all apartments are thoroughly restored to “market ready” condition in a timely manner.
Troubleshooting problems, providing solutions, and coordinating with vendors, contractors, and superintendents.
Conducting all business in accordance with and knowledge of pertinent local, state, and federal safety laws, procedures, guidelines, including those of the EPA, OSHA, ADA, Fair Housing, etc.
Coordinating with the operations team to create and schedule daily tasks for service technicians and superintendents and managing the weekly on-call emergency maintenance schedule.
Conducting regular exterior building, interior common area and grounds inspections to identify cleanliness or repair issues.
Creating and monitoring service requests to document all identified issues needing follow-up action.
Promptly notifying the Property Manager when an outside contractor is needed to diagnose and/or remedy an issue due to maintenance staff skill or resource limitations.
Identifying, assigning and, where needed, performing maintenance in apartments.
Inspecting and evaluating the performance of all maintenance vendors and the capital project work.
Participating in the budget process and managing to the performance of the maintenance financials for the community.
Maintaining accurate records regarding preventative maintenance, received and completed service requests, online maintenance supply orders, etc.
Tracking and maintaining a database of the location for all utility meter shutoffs, apartment and fixture shut offs, and sewer cleanouts.
Performing or assigning "trash-out" of vacated apartments and remove all abandoned furniture, trash, boxes, etc.
Managing up to 6 superintendents with specific oversight of their daily schedules and work order completion.
Performing or assigning other types of repairs/maintenance as requested by the supervisor.