Maintenance Services Representative Lead

Panasonic•Orlando, FL

8h•Onsite

About The Position

Panasonic Avionics Corporation (PAC) is seeking to hire two (2) A&P Licensed Mechanics Leads, Avionics/Aviation Mechanics, to join our corporate team of experts. The role involves working on, replacing, and maintaining In-Flight Entertainment (IFE) systems on aircraft for major commercial airlines. As a leading provider of IFE products, Panasonic Avionics offers a unique culture, extensive training, and a long-term career path. This is a full-time, direct hire position with comprehensive benefits including medical, dental, vision, 401k, life insurance, tuition reimbursement, paid time off, and paid holidays. The company is a key player in providing in-flight entertainment systems like video displays, movies, TV, gaming, Wi-Fi, and Bluetooth audio.

Requirements

High school diploma or equivalent.
Appropriate academic/technical qualifications and experience to satisfy regulatory licensing for assigned country or geographical region, and customer requirements e.g. FAA, CASA or EASA A, B1 and/or B2 with relevant type ratings.
Ability to pass extensive security and background checks.
Ability to read, comprehend and follow instructions, procedures, blueprints, diagrams, manuals and to comprehend and follow verbal instructions in English, the global aviation standard.
Demonstrated ability to lead others.
Proficient in Word, Excel, Outlook (MS products).
Advanced background and knowledge of electronics and troubleshooting generally acquired through commercial aviation, military experience or technical school education combined with two years of related industry experience.
Ability to work in a high-stress, high-pressure environment.
Consistently works on moderately complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures.
Acts independently to determine methods and procedures on new assignments. Often acts as a facilitator and team leader.
As a highly skilled specialist, contributes to the development of concepts and techniques. Completes complex tasks in creative and effective ways.
Must have the legal right to work in assigned country through nationality, visa or work permits.
Must hold a valid driver's license and be able to meet the requirements of the airport authority for access and vehicle operation on their premises.
Must be able to work any shift, weekends and holidays.
Manual dexterity and the ability to grasp and work with tool parts and equipment.
Ability to climb and work from ladder or platform; endure sitting, standing, bending or twisting for extended periods and ability to lift up to 50 pounds.
Ability to operate under extreme weather conditions and in confined spaces for extended periods.
Ability to cope with environmental conditions which may include exposure to congestion and varying noise levels.
All candidates must have valid authorization to work in the U.S.

Nice To Haves

3 - 5 years related industry experience preferred.
Airline maintenance operations and 24/7 technical support experience highly desired.

Responsibilities

Develop a work schedule that incorporates the needs of the customer and Panasonic Avionics Corporation (PAC) and provide a monthly update by the fifth of the following month.
Lead line technicians as they perform their duties.
Schedule line technician's daily maintenance activities.
Perform maintenance, preventive maintenance, and alterations to PAC IFE Systems and other aircraft equipment on aircraft subject to e.g. FAA/CAA/EASA/CASA regulations.
Perform troubleshooting and testing of electronic assemblies and units, and the removal and replacement of electronic assemblies, units or cabling while installed in the aircraft.
Build customer satisfaction through identification, tracking, reporting, and successfully overcoming all technical issues for assigned airlines using networked communication systems.
Act as a strong customer advocate inside Panasonic Avionics to help engineers and management understand and appreciate the customer's views and negotiation points.
Technically support the customer as a liaison between line operations and PAC departments.
Aggressively contribute to the resolution of all in-fleet problems, assisting the efforts of affected support and engineering organizations within PAC.
Develop and maintain a thorough and accurate knowledge of all PAC products, testers, harnesses, and associated equipment. Requires that employee maintain knowledge of product revisions and modifications.
As required, based on aircraft type, may work on other aircraft equipment as assigned.
Perform daily data entry tasks and administrative duties.
Operate as the local trainer on the PAC IFE SYSTEM.

Benefits

Full medical, dental, vision, 401k, and life insurance.
Tuition reimbursement.
Two weeks of accruable PTO.
14 paid Company Holidays.
7 sick days.
3 personal days.
Additional perks to work with PAC.
Exempt Salaried employees receive flexible paid time off.
Non-exempt hourly employees accrue 14 vacation days per year + 7 sick days + 3 personal days.
Accrual rate increases with tenure.
All employees receive 11 company paid holidays per year.
Offices at the corporate level in the U.S. are closed between Christmas and New Year.
Additional compensation for hours worked on holidays for operational positions.
Medical insurance offerings from Aetna and Kaiser (CA &HI). Options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family.
Dental PPO and DMO options & Vision insurance through EyeMed or VSP.
401K with 50% match on up to 8% contribution, full vested from day 1.
Washington residents only are eligible for: Washington’s Family and Medical Leave program and Washington’s Paid Sick Leave program.
Wellness Program, Counseling services, FSA & HSA, Life Insurance for employee, spouse and child, AD&D Insurance, Long-term and Short-term disability, Critical Illness Insurance, Accident Insurance, Legal Assistance, Pet Insurance, Identity Theft Protection, Dependent Care FLSA, Education Assistance, Commuter Program, Employee Purchase Program, Service Award Program.