Maintenance Services Representative Lead

Panasonic•Los Angeles, CA

1d•Onsite

About The Position

Panasonic Avionics Corporation (PAC) is looking to hire One (1) A&P Licensed Mechanics Leads the global strategy, business performance, and operational execution of all Line Maintenance Operations for Panasonic Avionics Corporation (PAC) and its associated joint ventures, providing executive oversight and direction across the worldwide network of Maintenance Operation Centers. Ensures optimal deployment of resources to meet airline customer commitments, safety standards, and financial objectives. Accountable for building and sustaining a highly qualified global technical workforce with the knowledge, training, certifications, and licenses required to resolve in-service support needs across a growing portfolio of In-Flight Entertainment and Connectivity (IFEC) systems. Also responsible for designing technical service program offerings and negotiating customized technical support agreements that align customer expectations with Panasonic Avionics' commercial, operational, and long-term service capture objectives. Who We Are: Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, Wi-Fi, and now Bluetooth headphone connectivity! How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. If you want to learn more about us, visit us at www.panasonic.aero. And for a full listing of open job opportunities go to https://careers.na.panasonic.com/avionics/jobs.

Requirements

Demonstrated ability to work in a team environment.
Ability to understand wiring diagrams and other technical documentation.
Ability to follow standard practices and procedures in analyzing situations and data from which answers can be obtained to rectify defects and restore system functionality.
Excellent communication skills.
Demonstrated ability to supervise and coach subordinates.
Exhibit supervisory skill and ability to lead staff and coordinate shift activity.
Demonstrated ability to work in a high-stress, high-pressure environment.
Proficient in Word, Excel, Outlook (MS products).
Use professional concepts while applying company policies and procedures to resolve a variety of issues.
Must have excellent English comprehension. Ability to Read, Write and Speak English easily and accurately.
Knowledge of different aircraft types with appropriate airframe and engine type ratings.
Secondary/High School Diploma, or equivalent
Hold appropriate valid aircraft license / Authority required to certify customers different aircraft types/systems at assigned location
Minimum 6 years Aircraft maintenance experience including 3 years of exercising certification privilege.
Must have the legal right to work in assigned country through nationality, visa or work permits.
Ability to pass extensive security and background checks.
May require both international and domestic travel, up to 25% of time, to other line station locations to provide relief from time to time as required.
Must hold a valid driver’s license and be able to meet the requirements of the airport authority for access and vehicle operation on their premises.
Required to work a rotating shift roster that spans 24 hours, 7 days a week, 365 days a year.

Nice To Haves

IFE or related aircraft experience is an advantage

Responsibilities

Lead team, perform and certify line maintenance, including IFE, in an efficient and effective manner during transit checks in accordance with contractual obligations or Panasonic Line Maintenance Procedures (LMP) and report the findings in an efficient and effective manner.
Troubleshoot (within authorization) aircraft systems to identify necessary repairs to restore to full functionality, which may require the removal and replacement of defective line replaceable units (LRU).
Remove and replace LRUs in accordance with all approved applicable reference documentation.
Perform Cabin Sweeps in accordance with contractual obligations or approved company procedures and report findings.
Perform Built-in Test (BIT) and manual testing.
Assist with Software and Media Loading.
Clean components and equipment racks in accordance with contractual obligations.
Complete aircraft documentation in accordance with regulatory and contractual obligations.
Perform defect rectification on airframe, engine and systems in accordance with contractual obligations.
Ensure timely escalation and coordination with Supervisor or Manager of any problem occurring in the assigned aircraft area.
Perform other reasonable related duties as assigned by Supervisor or Management.
May be required to work on other aircraft equipment as trained and authorized.
Communicate and interface with the customer.
Certify for all work completed under a company issued or airline issued authority in accordance with governing regulations.
Coordinate between the customer and Panasonic Avionics Corporation (PAC) divisions to monitor system performance against contractual level.
Actively promote the PAC Safety Management System (SMS) culture.
Perform and maintain high quality standards to ensure Panasonic and Airline Quality Assurance (QA) processes are followed.
Mentoring, coaching, allocating & assigning daily schedules and tasks, as needed.
Lead station operations, optimizing resources utilization and expense.
Produce the shift roster to meet contractual obligations and operational requirements.
Ensures staff comply with PAC and customer procedures.
Ensure resources, including tools and test equipment, are available to maintain customer contractual obligations and compliance with regulatory requirements.
Accurate completion of Panasonic and airline required maintenance documentation, including electronic data entry and/or paper based systems within a timely manner to meet QA standards.
Execute and monitor inventory, cycle counting, packaging and shipping of inventory.
Maintain high standards of health and safety, housekeeping and tool care.
Perform other reasonable related duties as assigned by immediate Supervisor or Management.

Benefits

full medical, dental, vision, 401k, and life insurance
tuition reimbursement
two weeks of accruable PTO
14 paid Company Holidays
7 sick days
3 personal days
additional perks to work with PAC
Medical insurance offerings from Aetna and Kaiser (CA &HI). Options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family.
Dental PPO and DMO options & Vision insurance through EyeMed or VSP.
401K with 50% match on up to 8% contribution, full vested from day 1.
Washington’s Family and Medical Leave program and Washington’s Paid Sick Leave program.
Wellness Program, Counseling services, FSA & HSA, Life Insurance for employee, spouse and child, AD&D Insurance, Long-term and Short-term disability, Critical Illness Insurance, Accident Insurance, Legal Assistance, Pet Insurance, Identity Theft Protection, Dependent Care FLSA, Education Assistance, Commuter Program, Employee Purchase Program, Service Award Program.