(USA) Maintenance Operations Manager (eCommerce) - Logistics

Walmart•Kings Mountain, NC

6d•$92,000 - $138,000•Onsite

About The Position

The Maintenance Operations Manager oversees and manages the productivity of their area of responsibility by preparing, reviewing, and/or analyzing business reports, communicating goals, and managing staffing, scheduling, assigning duties, and coordinating workloads to achieve facility goals. This role involves identifying and resolving associate, customer, and supplier concerns. The manager ensures maintenance department daily operations are performed properly by monitoring and driving department performance related to maintaining warehouse equipment (e.g., material handling equipment, pneumatic systems, electrical systems, air compressors, general building repairs) and ensuring associate compliance with state and federal regulations (e.g., OSHA, Hazardous Waste, NFPA, Storm Water, DOT) related to maintenance operations. They also manage associates and leaders by giving direction, monitoring performance, providing feedback, identifying training and development needs, and providing opportunities for learning and growth, while teaching, supporting, and modeling Logistics and company policies and procedures. This role drives the business plan for the area of responsibility to achieve facility goals (e.g., production, quality, safety) by implementing operational improvements, monitoring expenses and capital expenditures against budget, monitoring asset utilization, and developing/maintaining procedures and supporting documentation. The manager builds and leads a team to execute business objectives, coaches team members, and conducts performance and career development conversations, mentoring other managers. They demonstrate expertise in maintenance equipment, tools, and procedures to drive quality maintenance services and enforce company and regulatory policies, standards, and procedures. The role directs and instructs others on equipment and facility maintenance and repair, implements guidelines to maintain customer satisfaction and compliance with maintenance standards (e.g., lock out/tag out, contractor safety), and coordinates job-related activities by developing stakeholder relationships, supporting initiatives, communicating goals, identifying improvement opportunities, and demonstrating adaptability. Finally, the manager provides supervision and development for associates by hiring, training, mentoring, assigning duties, recognizing contributions, and promoting a culture of belonging, while ensuring compliance with company policies and supporting the company mission, values, and standards of ethics and integrity.

Requirements

Associate’s degree or equivalent technical certification (e.g., Maintenance, Controls, Electrical) and 1 year of experience in an operations, distribution, logistics, or retail environment with responsibilities including: supervising and developing managers/supervisors, managing workload across multiple departments, participating in hiring and promotions.
OR at least 3 years of experience in a maintenance or related technical environment with the same leadership and staffing responsibilities listed above.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

Industrial Warehouse maintenance processes (e.g., preventative maintenance, material handling equipment, power equipment, facilities upkeep) to include project management.
Managing budgets, managing P&L, developing manpower forecasts, and analyzing financial/operational data.
Walmart Logistics Maintenance Area Manager supervising, evaluating, mentoring, and developing associates; managing workload; and participating in the hiring and promotion of associates.

Responsibilities

Oversees and manages productivity of area of responsibility by preparing, reviewing, and/or analyzing business reports, communicating goals, and managing staffing, scheduling, assigning duties, and coordinating workloads.
Ensures maintenance department daily operations are performed properly by monitoring and driving department performance related to maintaining warehouse equipment.
Monitors and ensures associate compliance with state and federal regulations relating to maintenance operations.
Manages associates and leaders in area of responsibility by giving direction, monitoring performance, and providing feedback.
Identifies training and development needs and provides opportunities for learning and growth.
Teaches, supports, and models Logistics and company policies and procedures.
Participates in the hiring, promotion, coaching, teaching, and evaluation of associates, leaders, and managers.
Drives the business plan for area of responsibility to achieve facility goals.
Implements operational improvements, monitors and tracks expenses and capital expenditures compared to budget, and monitors asset utilization.
Develops, distributes, and/or maintains procedures and supporting documentation.
Builds and leads a team to execute on business area objectives.
Coaches team members and provides feedback to enhance skills, knowledge, and work performance.
Conducts performance and career development conversations.
Mentors Maintenance Area Managers and Maintenance Operations Managers.
Demonstrates and leverages knowledge of and expertise in maintenance equipment, tools, and procedures.
Utilizes and enforces proper application of company and regulatory policies, standards, and procedures.
Directs and instructs others regarding procedures for maintaining and repairing equipment and facilities.
Implements guidelines and measures to maintain customer satisfaction and ensure proper compliance with maintenance-related standards.
Coordinates, completes, and oversees job-related activities and assignments.
Develops and maintains relationships with key stakeholders.
Supports plans and initiatives to meet customer and business needs.
Identifies and communicates goals and objectives.
Builds accountability for and measures progress in achieving results.
Identifies and addresses improvement opportunities.
Demonstrates adaptability and promotes continuous learning.
Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset.
Ensures compliance with company policies and procedures.
Supports company mission, values, and standards of ethics and integrity by implementing related action plans.
Utilizes and supports the Open Door Policy and provides direction and guidance on applying these in executing business processes and practices.
Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence.
Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics, and compliance.
Models the Walmart values to support and foster our culture.
Holds oneself and others accountable.
Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Considers and adapts to how, where, and when customers shop.
Applies the EDLP and EDLC business models to all plans.
Makes decisions based on data, insights, and analysis.
Balances short and long-term priorities.
Considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
Displays curiosity and a desire to learn.
Takes calculated risks.
Demonstrates courage and resilience.
Encourages learning from mistakes.
Drives continuous improvements.
Adopts and encourages the use of new technologies and skills.
Supports others through change.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates, covering high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.)