Maintenance Operation Center Controller (MOCC) - Based in Fort Lauderd

Military Spouse Corporate Career Network•Opa Locka, FL

1d•Onsite

About The Position

The Maintenance Operations Center Controller supports daily aircraft maintenance operations by coordinating troubleshooting, MELs, and AOG events. The role works closely with flight crews, maintenance vendors, and internal teams to resolve technical issues and manage scheduled and unscheduled maintenance. The MOC Controller ensures proper documentation, parts, and tooling are in place to support a safe and timely aircraft return to service.

Requirements

Experience in aircraft maintenance operations.
Familiarity with troubleshooting, MELs, and AOG events.
Ability to work closely with flight crews, maintenance vendors, and internal teams.
Knowledge of proper documentation, parts, and tooling for aircraft maintenance.
Skills in integrating aircraft into operations ensuring safety, efficiency, and cost-effectiveness.
Ability to manage mechanical irregularities and discrepancies.
Capability to provide troubleshooting support to resolve technical issues.
Experience supporting field teams during repairs and upgrades.
Skills in planning unscheduled events by coordinating maintenance teams or vendors.
Ability to create work orders and update Operations and leadership.
Experience overseeing AOG, Unscheduled, and Scheduled events.
Proficiency in ensuring proper documentation, GSE tooling, and support availability.
Ability to identify opportunities for procedural enhancements.
Experience processing parts requisitions and submitting them to Technical Buyers.
Ability to receive and review return to service aircraft (RTS) packages.
Experience participating in operator meetings and identifying recurring fleet issues.
Skills in prioritizing and escalating technical or operational concerns.
Ability to provide reports in line with established schedules and requirements.

Responsibilities

Support operator in integrating Bombardier business aircraft into their operations, ensuring safety, efficiency, and cost-effectiveness.
Manage mechanical irregularities of the aircraft fleet by working with flight crews to attempt to clear or reset discrepancies, apply MEL(s) to correct discrepancies, or document AOG discrepancies.
Provide robust troubleshooting support to assist operator in resolving technical issues effectively and support field teams during troubleshooting, repairs, modification retrofits, product upgrades, and damage repairs at operator facilities or service centers.
Plan unscheduled events by coordinating maintenance teams or vendors, creating work order(s), and updating Operations and leadership.
Oversee AOG, Unscheduled, and Scheduled events.
Ensure proper documentation, GSE tooling and support is available to technicians working aircraft.
Identify opportunities to enhance operator procedures and operations involving Bombardier aircraft.
Process parts requisitions for any / all required parts to support unscheduled and AOG events and submit to Technical Buyers for processing.
Receive and review return to service aircraft (RTS) package when required and present RTS package to operator Quality Team.
Participate in operator meetings, including fleet reliability and operational reviews and identify recurring fleet issues to Bombardier Technical Services for potential product improvements.
Prioritize and escalate technical or operational concerns within both the operator’s organization and Bombardier and provide reports in line with established schedules and requirements.