Maintenance Mechanic

Caesars Entertainment•Chester, PA

23d

About The Position

Understands and responds to internal customers needs. Communicates in a friendly, respectful and understandable manner. Politely gives consistent, timely and accurate information and finds answer when unsure. Meets expected service delivery times as defined by department’s service standards or as required by receiver of service or goods. Is a team player, cooperates with employees within the department as well as other departments. Speaks positively about the company, co-workers and customers. Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Total Rewards programs and Total Rewards registration and membership. Provides a warm farewell and thanks guests for visiting. Promotes Harrah’s and always projects Harrah’s in a positive light to guests.

Requirements

Understands and responds to internal customers needs.
Communicates in a friendly, respectful and understandable manner.
Politely gives consistent, timely and accurate information and finds answer when unsure.
Meets expected service delivery times as defined by department’s service standards or as required by receiver of service or goods.
Is a team player, cooperates with employees within the department as well as other departments.
Speaks positively about the company, co-workers and customers.

Responsibilities

Completing regular assigned preventive maintenance jobs.
Reviewing previous shift log.
Picking up daily work requests listing all PMs and other work assignments; completing same.
Checking in with Supervisors for special assignments.
Reviewing work requests at end of shift; make explanatory comments and closes as required.
Maintaining inventory levels.
Coordinating material ordering with office coordinator.
Returning incomplete work service requests to office with explanation for incompletion.
Providing a security escort if performing functions in a restricted casino area.
Demonstrating superior customer service skills to external and internal guests.
Maintaining an upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm.
Utilizing smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness.
Creating an atmosphere of luck and celebrating customer wins.
Being ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information.
Building relationships by greeting guests with a warm, friendly verbal greeting.
Anticipating needs of the guest and providing fast, flawless service.
Executing all service programs to assure prioritization of service to very best guests.
Checking for satisfaction and properly using the Service Recovery process to resolve problems when they exist.
Promoting Total Rewards programs and Total Rewards registration and membership.
Providing a warm farewell and thanking guests for visiting.
Promoting Harrah’s and always projecting Harrah’s in a positive light to guests.