Maintenance Manager - DMV Area

Birdwatch • Washington, DC

5d • Onsite

About The Position

Birdwatch PBC exists to simplify the lives of modern homeowners by coordinating preventive maintenance, handling repairs, and assisting owners in making improvements to their homes. This role is part of a fast-paced and growing team in a high-energy, friendly environment. The Maintenance Manager is the face of the company and oversees the 'last mile' of service delivery, aiming to cultivate trust and create loyal customers through stellar service from maintenance technicians. The goal is to ensure the delivery of the company's value proposition and to continuously WOW homeowners with each service request.

Requirements

• Experience and drive in the industry, with a unique perspective from working in fast-paced environments and running one's own company.
• High level of ability and expectation for the work done in member's homes.
• Ability to build trusting relationships by being patient, knowledgeable, and fair.
• A belief in Birdwatch's vision and mission.

Responsibilities

• Hands-on Service Delivery: Completing work in the field, from everyday maintenance to bigger, more involved projects. Directly impacting revenue and delivering margin by handling both smaller jobs and larger projects efficiently, with high quality, and in line with company standards.
• Team Leadership & Training: Supervising, mentoring, and training field technicians to ensure quality service, adherence to safety protocols, and professional development.
• Scheduling & Workflow Management: Supporting the coordination of team assignments, job scheduling, and timely completion of maintenance services while balancing hands-on work, with support from the Member Operations team and technology.
• Quality Control & Customer Service: Ensuring work meets company standards and addressing member concerns to maintain high service satisfaction, which may include site inspections, technician and Home Manager check-ins, and member calls.

Benefits

• Being part of a team where everyone has a voice and is recognized for their contribution.
• Opportunity to be part of the building process and play a key role in the company's growth.
• Spending the majority of time engaging with team members, troubleshooting, and solving problems.
• Providing a service that gives homeowners time back.
• Customer-first mentality and continuous innovation of the tech platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed