Maintenance Manager for 200 Unit Community

IMT Residential•Pleasanton, CA

5h•Onsite

About The Position

IMT Residential is hiring a Service Manager (Maintenance Manager) for IMT Pleasanton, a 200-unit community in Pleasanton. The schedule for this position is Monday-Friday from 8:00 am to 5:00 pm with an on-call rotation every two weeks. The Service Manager is the maintenance leader for our 200-unit apartment community, responsible for overseeing all maintenance operations, team performance, and service delivery. This role leads a team of maintenance professionals and vendors to ensure the community is maintained to IMT’s high standards while delivering an exceptional resident experience.

Requirements

3+ years of multifamily maintenance experience, including experience as a Maintenance Supervisor, Service Supervisor, Assistant Service Manager or Lead Technician at a large-scale community (500+ units) with team leadership exposure.
Hands-on maintenance skills including plumbing, electrical, general carpentry, HVAC, appliance trouble shooting, pool maintenance, etc.
Willingness to learn and use technologies such as Outlook, Ops Technology and SuiteSpot
A positive attitude, and the desire to learn and develop your skills
Customer service and verbal communication skills
Availability for emergencies after hours by rotating the on-call responsibility with your Technicians and supporting them while they are on-call
Active and valid driver license is required

Nice To Haves

EPA Type II or Universal certification is a plus
CPO is a plus

Responsibilities

Lead and motivate maintenance associates and vendors contracted
Diagnose and solve maintenance issues ranging from electrical, plumbing, appliances, HVAC, pool, etc. with a goal of successfully completing each service request within 24 hours
Ensure the control and accountability of all tool sets provided for IMT Service Technicians
Efficiently manage apartment make ready process to achieve the target average turn time of 7 days
Personally inspect each market-ready apartment to ensure that IMT standards have been met
Inspect property and grounds to ensure excellent curb appeal
Provide a high level of service to our residents
Control expenditures to maintain the property while meeting budget guidelines
Report directly to the Community Manager

Benefits

Medical, dental, vision, wellbeing programs, gym membership contributions
401(k) with company match
Medical and dependent care flexible spending accounts
Life insurance
20% housing discount
Comprehensive training programs
Mentorships
Service Designation Program unique to IMT with training courses for service and leasing associates to obtain more knowledge and build skills which can lead to career advancement, bonuses, and pay raises
IMT tool kit
Full uniforms including $100/year shoe stipend
PTO, vacation, holidays
Office, region and nationwide events including team lunches, community service opportunities, apartment industry events, contests, end of the year celebrations, and more!