Maintenance Manager - Luxury Apartment Community

UDR Careers • Menifee, CA

2d • Onsite

About The Position

UDR, Inc. and its affiliated companies are seeking a Maintenance Manager to join our team at our luxury apartment community located in Menifee, CA. This role is for someone who thrives on crafting an amazing customer experience and providing satisfying solutions to customers, acting as a "Care Hero" to save the customer's day. As a Maintenance Manager, every day presents opportunities to deliver first-class service to residents, achieving customer happiness and retention.

Requirements

• Minimum of five years’ experience in building and mechanical maintenance including HVAC, plumbing, electrical, appliance repair, painting and drywall.
• Minimum of three years’ experience supervising/managing associates.
• Extensive experience with vendor management.
• Administrative skills: communication and organizational skills, as well as project management and time management skills.
• Proficient in the use of application software and modern technology.
• Valid driver’s license.

Nice To Haves

• Technical or vocational certificate and/or degree.
• EPA Type II or Universal certification.
• Certified Pool Operator (CPO) certification.

Responsibilities

• Manage and complete all resident service and maintenance requests.
• Manage service requests and completion, including work orders.
• Meet the service budget and manage financial resources for maintenance and repair projects.
• Provide leadership to the service team, including interviewing, orientation, training, and feedback.
• Lead, direct, and supervise the service team in their day-to-day functions.
• Assist with reviewing and making Kronos timekeeping records for service associates.
• Manage and schedule service support for community appearance, preventative maintenance, safety, and OSHA/legal requirements.
• Manage execution of emergency repairs from the service team or third-party vendors.
• Conduct periodic inspections to assess policy and procedure effectiveness and develop corrective action plans.
• Develop standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market-ready unit interiors, and common areas.
• Manage, maintain, and report amenity deficiencies.
• Schedule and supervise contractors/vendors.
• Manage vacant apartment turn schedules.
• Conduct punch walks on all make-ready units and manage quality assurance of vendor turns.
• Manage utility usage for vacant apartments to ensure energy efficiency.
• Perform final walk for move-ins ensuring quality represents the company’s standard.
• Perform pre- and post-move-out inspections, documenting unit condition.
• Provide determination for interior vacant condition for items to be replaced, such as carpet.
• Manage ROI installations, including administrative prep and vendor coordination.
• Conduct weekly lighting inspections throughout the community and resolve issues.
• Complete and/or manage all community common area and resident service requests.
• Manage and oversee pest control for all units, holding third-party vendors accountable.
• Provide inspections to all fitness equipment to ensure safe operation.
• Maintain Refrigerant (freon) usage and recovery log in compliance with Risk Management guidelines.
• Manage pool logs for vendor compliance.
• Complete Cap Labor forms.
• Purchase supplies and equipment to maintain appropriate inventory levels within budget guidelines.
• Monitor batteries for smart locks and proactively replace as necessary.
• Serve as the point person for questions on programming of controlled access areas.
• Manage equipment warranties and required follow-up.
• Provide superior customer service to internal and external customers.
• Train and mentor Service Technicians.
• Ensure leadership style creates a productive, motivated, informed, inspired, engaged, and goal-oriented team.
• Comply with all Company policies and procedures.
• Commit to Living the UDR Values each day.
• Perform other duties as assigned or as necessary.

Benefits

• Company matched 401(k)
• Vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year)
• Company observed holidays
• Discounts to live in our best-in-class communities
• Tuition reimbursement
• Company sponsored events
• Community service days
• Annual President's Club
• Medical, Dental, Vision Plans
• Medical Flexible Spending Account
• Dependent Care Spending Account
• Lifestyle Spending Account
• Supplemental Term Life Insurance
• Voluntary Cancer Insurance
• Supplemental Short-Term Disability Insurance / AD&D Insurance
• Voluntary Long-Term Care Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED