Maintenance Manager

Tailwind Group, Inc. • Ames, IA

12d • $25 - $31 • Onsite

About The Position

The Maintenance Manager is largely responsible for maintaining and enhancing the value of a well-run property. This individual will perform general repairs, provide leadership and support to the maintenance team, and partner closely with the Property Manager to ensure the property is functioning at a high level. A successful Maintenance Manager will provide exceptional customer service, be organized and innovative in their approach, and understand this role is critical to the function and reputation of the property.

Requirements

• Three or more years of experience in building maintenance – student housing experience is a plus.
• Experience with appliance and HVAC repair is required.
• One or more years of supervisory experience is preferred.
• Working knowledge of pool service and maintenance.
• A valid driver’s license is required.
• Ability to troubleshoot and find innovative solutions to maintenance issues.
• Exceptional customer service and communication skills.
• Proven experience with hands-on training and development of team members.
• Basic computer skills, including the ability to use property management software, email, and mobile devices to receive, assign, and complete work orders.
• Possess a high level of integrity and professionalism.
• Possess an understanding of property management standards including Fair Housing laws, Tenant/Landlord rights, and general real estate principles.
• Ability to pass a criminal background check.
• Ability to bend, kneel, stoop, reach, stand and be physically active for extended periods.
• Ability to lift up to 50 pounds.
• Ability to work in hot, cold, and wet environments.
• Ability to work independently.
• Ability to fulfill on-call duties as assigned.
• Ability to work extended hours during the turnover period, including nights and weekends.

Nice To Haves

• EPA Level II certificate (or higher) is preferred.
• Certified Pool Operator (CPO) certification is preferred or may be required upon hire, dependent on the property and local laws.
• Experience with Entrata software or a similar property management/work order system is preferred.

Responsibilities

• Demonstrate excellent customer service with residents, prospects, vendors, officials, and community members; prioritizing others and fighting for their highest possible good.
• Maintain exceptional curb appeal by conducting daily property walks alongside the maintenance team to identify improvement areas and clean and maintain the grounds.
• Perform general repairs in apartment units, common areas, and on building systems, including but not limited to electrical, plumbing, HVAC, appliance, and drywall work.
• Lead maintenance efforts relating to the annual turnover and make-ready process including: Furniture removal and installation, Oversight of additional temporary staff members and contractors.
• Review, assign, and follow-up on open work orders to ensure the work order is completed within company guidelines and standards.
• Collaborate with the Property Manager to ensure customer service standards are being met, work orders are being completed, and the property is functioning at a high level.
• Assist the Property Manager with vendor bids and manage contractor and vendor relationships, including the oversight of work to ensure quality product and service.
• Respond to after-hours emergency issues and fulfill the required on-call schedule.
• Monitor maintenance trends and develop/execute a preventative maintenance program to help minimize cost.
• Clean, organize, and maintain the maintenance area(s), including tools, equipment, materials, etc.
• Oversee the inventory and equipment management, partnering with the Property Manager to identify property needs and required inventory.
• Partner with the Property Manager to regularly review budgets and ensure maintenance expenses and CapEx projects remain within the approved financial guidelines.
• Attend regularly scheduled team and 1:1 meetings to stay up to date on general property operations.
• Maintain accurate and up to date records for maintenance operations, including asset tracking and regulatory logs.
• Maintain a professional appearance and adhere to the company dress code at all times.
• Assist with employee recruitment, interviewing, training and development in tandem with the Property Manager.

Benefits

• Medical, Dental, & Vision Insurance for employees and their families
• Vacation and Sick Time + 12 Paid Holidays
• 401(k) with company matching
• On-the-job training and career development
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed