Maintenance Manager

ISS•Nashville, TN

19h•Onsite

About The Position

At ISS Guckenheimer, we create places where people thrive. As a Maintenance Manager, you will play a critical leadership role in delivering world-class Technical Services within a premium hospitality environment—ensuring our client’s site operates flawlessly, safely, and efficiently. You’ll be the single point of escalation for all onsite technical services and a trusted partner to our client and internal stakeholders. This is a highly visible role where leadership, operational excellence, and service mindset come together.

Requirements

10+ years of experience in technical services / facilities engineering (IFM preferred).
Background in hospitality, hotels, restaurants, private clubs, or luxury environments.
OSHA 10 required, OSHA 30 preferred.
Strong commercial and financial acumen in engineering contracts.
Proven people leader with excellent communication and stakeholder management skills.
Highly organized, detail-oriented, and outcome-driven.

Nice To Haves

Universal EPA certification (preferred).
Additional certifications in HVAC, electrical, mechanical, refrigeration, controls, plumbing, etc.

Responsibilities

Lead the end-to-end delivery of technical services on site, ensuring contractual obligations and ISS service standards are consistently exceeded.
Partner closely with the Key Account Manager and Technical Services Team to deliver a seamless, “one team” client experience.
Build strong relationships with client stakeholders and proactively identify opportunities to enhance service delivery and satisfaction.
Oversee all facility engineering operations, including mechanical, electrical, HVAC, controls, plumbing, and life safety systems.
Lead, develop, and inspire the onsite technical services team (recruitment, performance, payroll, training, development).
Implement and optimize ISS engineering platforms, systems, reporting, and standard operating procedures.
Drive best practices, benchmarking, and continuous improvement initiatives across the site.
Own the financial performance of technical services on site, including revenue, expenses, and third-party spend.
Deliver on cost savings initiatives, account savings glide paths, and engineering growth targets.
Identify cross-sell opportunities and collaborate with other ISS service lines to expand value on site.
Ensure full compliance with the IFM Master Service Agreement, KPIs, SLAs, and change control processes.
Champion Health & Safety, driving a zero-accident culture and best-in-class EHS practices.
Ensure engineering practices meet all legal, statutory, and contractual requirements.
Lead training, certifications, and “License to Operate” programs to continuously upskill the team.
All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.