Multi-Site Maintenance Manager

AION•Columbus, OH

6d•Onsite

About The Position

The Maintenance Manager at Pointe at Northern Woods in Columbus is responsible for overseeing all maintenance and service operations at the property level to ensure assets are maintained in a safe, compliant, and efficient manner. This role provides leadership to the maintenance team, executes preventative maintenance programs, responds to service requests and emergencies, and ensures compliance with life-safety, regulatory, and company standards. The Service Director partners closely with Operations leadership to protect property value, control costs, and support resident satisfaction.

Requirements

High school diploma or equivalent (technical certification preferred)
5+ years of maintenance or facilities experience, preferably in multifamily or property management
2+ years of supervisory or leadership experience
Strong working knowledge of HVAC, plumbing, electrical, and life-safety systems
EPA Universal Certification required
Ability to clearly document work and use maintenance management software
Proficient in Microsoft Office
Experience using mobile maintenance or inspection applications
Strong leadership, communication, and coaching skills.
Valid driver’s license and reliable transportation
4+ years’ experience in maintenance and repair for apartment communities.
2+ years supervisory experience
Strong computer skills and proficiency in Microsoft Office
Excellent English communication skills, both verbal and written.
Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities such as bending, kneeling, pushing
Knowledge to thoroughly complete maintenance assessment up to the standards of a Service Manager
Must be available 24/7 for emergencies

Nice To Haves

OSHA 10 (Preferred)

Responsibilities

Oversee daily maintenance operations for residential units, common areas, and building systems
Ensure timely response to service requests, unit turns, inspections, and emergency repairs
Maintain building systems including HVAC, plumbing, electrical, life-safety, and mechanical equipment
Ensure proper scheduling, documentation and close-out of all service requests, unit turns and inspections.
Plan, schedule, and execute preventative maintenance (PM) programs in accordance with company policy
Order, organize, and manage materials and equipment required for PM activities
Ensure all PM inspections are completed, documented, and closed out in the designated maintenance management system
Identify potential issues during PMs and initiate corrective actions to prevent failures
Ensure compliance with all life-safety standards, codes, and regulatory requirements
Verify that smoke detectors, CO detectors, fire stops, and other safety devices are properly installed and functioning
Identify and report mold-related growth (AMG), leaks, and other high-risk conditions immediately
Maintain a safe working environment and enforce safety protocols and PPE requirements
Supervise, train, and develop maintenance technicians and service staff
Set performance expectations and ensure accountability within the service team
Conduct regular safety meetings and technical training
Promote a culture of professionalism, teamwork, and continuous improvement
Coordinate and oversee vendor work in accordance with company standards
Ensure vendors comply with safety, quality, and insurance requirements
Manage inventory, storage, and organization of maintenance supplies
Adhere to budgetary guidelines and purchasing policies
Coordinate resident notifications related to preventative maintenance and service activities
Communicate effectively with property management, regional leadership, and residents regarding maintenance issues
Support resident satisfaction by ensuring high-quality service delivery