Maintenance Manager ($1,500 Sign-on bonus for Qualified Applicants!)

Waterton Search • Charlotte, NC

3d

About The Position

As a Waterton Service Manager (Maintenance Manager), you will oversee the overall maintenance of the community – repairs, make-ready process, and preventative maintenance. The ideal candidate is resilient, results-oriented, curious, adaptable, and has an ownership mindset. Waterton is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Waterton will consider for employment qualified applicants with arrest and conviction records.

Requirements

• 5+ years of apartment maintenance experience and 2+ years of leadership experience preferred.
• EPA-CFC certification required; EPA-LBP required for communities built prior to 1978.
• Strong organizational, multitasking, and deadline-management skills.
• Proven leadership, problem solving, and team development capabilities.
• Excellent customer service skills through respectful interactions and communications.
• High school diploma preferred or equivalent relevant experience.

Responsibilities

• Lead, coach, and develop the service team (technicians and porters), ensuring high-quality work, strong performance and professional growth.
• Maintain the “Heart of the House” by overseeing shop organization, inventory control, and the proper care of tools and equipment, while ensuring full compliance with OSHA standards, fire safety codes, and MSDS documentation.
• Lead emergency response efforts for major mechanical failures, weather events, or high-priority incidents with efficiency and composure.
• Manage the make-ready and unit renovation process during high-turnover periods, ensuring unit quality remains high even when timelines are tight.
• Drive resident satisfaction by optimizing workflows to meet 24 to 48-hour completion targets.
• Execute preventative maintenance programs and manage the maintenance budget by monitoring expenses and securing competitive vendor bids.
• Collaborate with the Community Manager and Capital Team to coordinate unit renovations and capital improvement projects.
• Communicate technical issues to all stakeholders (residents and office staff) in a clear, professional, and empathetic manner.
• Investigate recurring issues to identify root causes, seeking creative solutions to reduce utility consumption or recurring repair costs.
• Stay current on building technology and green energy initiatives that could improve the community’s efficiency or appeal.

Benefits

• Competitive compensation and incentive program participation
• Full suite of benefits including Medical, Dental, Life, Disability, and even pet insurance
• 401K + match
• Generous paid time off, volunteer time off, and paid holidays
• Generous parental leave
• A commitment to life-long learning through learning plans that include internal and external training, as well as consideration for tuition reimbursement
• Commitment to job and career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED