Maintenance Helper

Cushman & Wakefield•Cambridge, MA

6d•$24 - $28•Onsite

About The Position

This role is responsible for creating corrective work orders, receiving assignments, planning and executing repairs, and maintaining the cleanliness of back-of-house areas. The Maintenance Helper will assist more senior staff, replace ceiling tiles, and ensure proper care of equipment, tools, and uniforms. They will also complete tenant requests, inspect building areas, report deficiencies, and employ established service procedures. The position requires maintaining logs, communicating building operations status, and being available for various shifts, including extended hours, nights, weekends, and holidays, as well as responding to after-hours emergencies. A key aspect of the role is promoting positive tenant relations through proactive communication and excellent customer service. Other duties as assigned are also part of the responsibilities.

Requirements

High School diploma or equivalent educational certification preferred.
A minimum of 1-3 years in a commercial office environment.
Willing to attend schooling to gain knowledge and advance throughout the organization.
Ability to work independently with limited supervision in a fast-paced environment and deal effectively with multiple, simultaneous deadlines and projects.
Ability to organize and coordinate work efficiently, set priorities and optimize the performance of others.
Strong technical and problem-solving abilities including those related to mechanical controls and Building Automation Systems.
Intermediate skills necessary to operate computer for general day to day work and communications.
Ability to effectively communicate in writing as needed.
Demonstrate exemplary tenant relation skills.
Project a positive appearance and attitude always.
Possess knowledge of safe and efficient operation of all equipment, power and hand tools.
Valid driver’s license and satisfactory driving record when required.

Responsibilities

Create corrective work orders in Angus to document all required repairs needed on a given piece of equipment or in the building.
Receive work assignments, plan and/or generate work to be performed and obtain necessary tools, equipment, and materials.
Complete assignments and paperwork in a timely manner.
Oversee and/or assist more senior staff in repairs.
Maintain the cleanliness of all back of house areas, including cleaning, and any other task to maintain the area.
Work towards mastering the skills of more senior workers.
Assist in the monitoring of contractors, opening doors and assisting when possible.
Replace Ceiling tiles.
Provide proper care to the assigned equipment, tools, and uniforms. Keep the shop, penthouse equipment rooms and common areas clean, organized and safe.
Accurately complete tenant requests, repair work and related records for the respective site/buildings as required.
Regularly inspect all areas of the site/building(s) and report deficiencies as well as suggestions for improvements and take initiative to correct as appropriate.
Employ service procedures and techniques in accordance with established procedures.
Maintain logs on daily activities and events as required.
Effectively communicate to the appropriate party/parties the status and activity of building operations and conditions and promptly report any potential or existing problems.
Be available for various shifts, to fill in for other staff, and to work extended hours, nights, weekends and holidays to ensure adequate building coverage and perform necessary repairs as needed.
Respond to afterhours emergencies such as fire, flooding, severe weather, power outage and other related situations including clean-up activities per on-call procedures or as requested in critical situations.
Promote, establish and maintain positive relations with tenants via proactive communication, routine follow-up and a high level of customer service.
Perform other duties as assigned.
Assist in the monitoring and implementation of OSHA requirements.
May procure vendor/contract prices for mechanical parts, equipment and tools.