Maintenance Dispatcher

Crete Carrier Corporation • Lincoln, NE

69d • Onsite

About The Position

Communicates with all necessary parties to resolve breakdown issues, while ensuring drivers' safety.

Requirements

• Excellent verbal and written communication skills
• Excellent critical-thinking and problem-solving skills
• Ability to work in complex, unstructured situations requiring independent judgment
• Proficient with Microsoft Office Suite or related software
• Use of multiple computer systems and screens
• High school diploma or general education degree (GED); or six to twelve months of related experience and/or training; or equivalent combination of education and experience

Responsibilities

• Assists drivers over the phone and via other communication devices with technical questions pertaining to the breakdown or damage of equipment.
• Properly triage to avoid costly and unnecessary repairs and downtime.
• Investigate historical repair records to identify trends.
• Determines the appropriate steps to ensure both the driver and equipment are safely removed from the road, if necessary.
• Examines locations of maintenance facilities to determine the best solution for a breakdown event.
• Communicates necessary break-down information with other departments to ensure on-time delivery.
• Obtains estimates, provides appropriate repair approvals and updates repair statuses.
• Issues repair authorizations to vendors as needed.
• Coordinate lodging reservations.
• Receives and carries out instructions.
• Manages regular and predictable attendance.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED