Maintenance Dispatcher / Work Order Coordinator - IAH Airport

Oshkosh•Houston, TX

1d•Onsite

About The Position

Oshkosh AeroTech is a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air-freight carriers, ground handling and military customers. Oshkosh AeroTech offers products that make a difference in people’s lives by supporting those in our communities who do some of the toughest work. They own many of the most trusted brands in the air transportation industry, including LEKTRO®, JetAire®, JetPower®, AmpTekÔ, Jetway®, and more. Join Oshkosh AeroTech as a Maintenance Dispatcher / Work Order Coordinator supporting airport maintenance operations by receiving, prioritizing, dispatching, and tracking work requests for maintenance teams. This role serves as a central communication point between airport stakeholders, operations teams, field technicians, supervisors, and management to help ensure timely response to maintenance issues, service requests, emergencies, and operational needs. The ideal candidate is highly organized, calm under pressure, comfortable using maintenance management systems, and able to communicate clearly in a fast-paced airport environment.

Requirements

High School diploma or GED equivalent
Valid Driver’s License
2+ years of related experience in customer service or dispatching
2+ years of related experience with data entry, scheduling workloads, and processing work orders
Ability to obtain and maintain airport badging or security clearance
Ability to work variable shifts, which may include nights, weekends, holidays, overtime, or rotating schedules based on airport operational needs.

Nice To Haves

Bilingual in Spanish and English
Computer skills with proficiency in Microsoft Word and Excel
Excellent planning and organizational skills
Excellent customer service and interpersonal skills

Responsibilities

Receive, prioritize, document, and coordinate maintenance requests from airport operations, airlines, tenants, supervisors, and other stakeholders; create, assign, update, track, and close work orders in the computerized maintenance management system.
Dispatch maintenance technicians and field teams based on priority, location, skill requirements, and operational needs; monitor work progress, team activity, and workload distribution to support timely and efficient response.
Serve as the primary communication hub for maintenance-related calls, radio traffic, emails, alerts, and service requests; provide status updates to stakeholders and escalate emergency, safety, security, or other high-priority issues as appropriate.
Coordinate responses to operational disruptions, equipment outages, facility issues, weather events, preventive maintenance activities, inspections, and other airport maintenance requirements.
Maintain accurate records, logs, reports, and documentation related to maintenance activities, response times, labor, materials, delays, shift turnover, inventory, vendor coordination, and work order completion.
Comply with all company, airport, safety, security, and regulatory requirements; maintain confidentiality and professionalism; and perform other duties as assigned in support of airport maintenance operations.