Maintenance Dispatch Coordinator

Chenega Corporation•Lorton, VA

10d•Onsite

About The Position

The Maintenance Dispatch Coordinator receives, records, and distributes work orders to service crews upon customers' requests for service. The Maintenance Dispatch Coordinator will be required to work shifts that include nights, weekends, and holidays.

Requirements

High school diploma or GED equivalent
2+ years' experience in a general help desk or customer service role, preferably in a maintenance environment
Must have a valid driver's license
Must be a US Citizen
Must pass a CBP Background Investigation
Strong organizational skills
Ability to prioritize and multitask
Proficient in Microsoft Office Suite, i.e., Word, Excel, and PowerPoint
Ability to work shift work that includes nights, weekends, and holidays
Strong oral and written communication skills

Nice To Haves

Associate degree preferred
Experience with HTEE is preferred

Responsibilities

Receive, record, and distribute work orders to service crews upon customers' requests
Repair and services on government mobile and stationary equipment
Records information, like: Name, Address, Article to be repaired, Service to be rendered
Prepare work order and detailed notes
Distribute orders to the service crew
Schedule service calls and dispatch service crews. All information is recorded in a government program entitled Maximo.
Call or write the customer to ensure satisfactory performance of service
Keep a record of service calls and work orders
Dispatch orders and relay messages and special instructions to mobile crews and other departments using radio or cellular telephone equipment
Other duties as assigned