Maintenance Customer Service Director

Starlink Aviation • Dorval, QC

7h

About The Position

Join a dynamic team where operational excellence and customer satisfaction are at the core of everything we do. As the Maintenance Customer Service Director, you will play a strategic and pivotal role, serving as the primary bridge between our clients and our technical teams.

Requirements

• Several years of experience in maintenance customer service or a related field, with a proven track record of delivering high-quality customer service
• Strong leadership and management skills
• Deep knowledge of maintenance practices, procedures, and regulations, as well as current industry trends and best practices
• Proficiency in MS Office Suite and other relevant software
• Ability to analyze data and make data-driven decisions to improve customer service and operational performance
• Experience managing and developing teams of customer service representatives and technicians
• Canadian citizenship or permanent resident status
• Eligible to obtain a Restricted Area Identity Card (RAIC)
• Valid Class 5 driver's license

Nice To Haves

• Good communication skills (French and English)
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with customers and internal stakeholders
• Strong problem-solving and decision-making skills
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines

Responsibilities

• Acting as the point of contact for all customers by providing high-quality service
• Managing customer accounts and maintaining accurate records of all interactions and transactions
• Resolving any issues and concerns that customers may have, such as delays or quality issues with maintenance services
• Providing maintenance quotes/budgets
• Coordinating with maintenance personnel and other departments to ensure that services are scheduled efficiently and effectively
• Providing regular updates to customers on the progress of their maintenance, repair, and overhaul services
• Performing a quality control inspection following heavy maintenance checks prior to the aircraft's release
• Maintaining accurate records of customer requests, quotes, scheduling, and service history
• Managing the sales and acquisition of new aircraft, including aircraft importation if necessary
• Developing and implementing strategies to improve customer retention and loyalty
• Supporting the maintenance department by developing training and project management programs
• Representing Starlink Aviation at specific external events
• Staying up to date on industry trends, competitors, and market changes to inform decision-making and improve customer service
• Participating in meetings, workshops, and other professional development activities to stay informed and enhance skills and knowledge
• Ensuring compliance with health and safety procedures and using only approved equipment and materials provided by the company

Benefits

• Uniform provided
• Competitive salaries based on licenses and experience
• Flexible schedule
• RRSP
• 3 weeks of vacation after the first year of service
• 5 personal days
• Comprehensive benefits package, including: Group insurance, Employee & Family Assistance Program, Life insurance, Short- and long-term disability insurance, Dental and prescription drug coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed