Maintenance Coodinator

Pratum Companies • Washington, DC

3d • Onsite

About The Position

We are seeking an experienced and results-driven Assistant Community Manager to oversee leasing operations at our affordable housing community governed by Low-Income Housing Tax Credit (LIHTC) and HUD Section 8 regulations. Responsible for helping lead the team, ensuring full occupancy, maintaining compliance with LIHTC and Section 8 requirements, and delivering exceptional customer service to current and prospective residents. This role includes marketing efforts, application processing, income verification, renewals, and coordination with property management to maintain accurate records and meet occupancy goals. Ideal candidates have a strong understanding of tax credit housing, Fair Housing laws, and affordable housing compliance.

Requirements

• A minimum of two (2) years experience in an administrative support role required.
• Basic maintenance knowledge required.
• The position requires above average detail oriented skills.
• Minimum of basic knowledge of computers
• Ability to use Outlook, OneSite
• Basic knowledge of MS Word and Excel
• Minimum of basic Internet knowledge.
• Must be capable of physically accessing all exterior and interior parts of the property and amenities.
• Must be able to push, pull, lift, carry or maneuver weights of up to 35lbs. independently and 75 lbs. with assistance.

Nice To Haves

• Property management/maintenance experience preferred.

Responsibilities

• Responsible for distributing maintenance requests to the maintenance team, prioritizing based on age and need of the request, putting emergencies first
• Organize and track maintenance requests in OneSite to ensure 24 hour or less completion times
• Provide excellent customer service to all residents and vendors
• Responsible for scheduling all contractor work.
• Proper communication of the repairs to the resident is also required
• Properly issue apartments keys to authorized vendors and personnel
• Request and process new vendor paperwork
• Oversee the process of contractor repairs and walk the job after it has been completed to ensure accuracy and satisfaction.
• Sign off on the completed work
• Effectively communicate the completed repair to the resident
• Prepare a daily report of all outstanding and completed service requests
• Other tasks as directed by supervisor

Benefits

• Maintain a commitment to ongoing personal development and career growth though career path activities provided through the corporate office and external sources as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed