Maintenance Coordinator
About The Position
The Maintenance Coordinator will be responsible for coordinating daily maintenance department operations, including scheduling, dispatching, and technician support. This role involves processing maintenance appointments and service-related information in ServiceTitan, conducting customer follow-up calls, and maintaining communication with technicians to ensure they have the necessary resources. The coordinator will also assist with scheduling demand service calls and commercial maintenance appointments, ordering non-stock parts, and ensuring accurate job documentation. Additionally, the role supports departmental revenue goals, system enhancements, and repair sales opportunities, while also providing field support to technicians and representing the company with professionalism.
Requirements
- Previous customer service, dispatching, scheduling, or administrative experience preferred
- Strong multitasking and organizational skills
- Excellent phone, communication, and customer service abilities
- Ability to work effectively in a fast-paced environment
- Strong attention to detail and problem-solving skills
- Proficiency with Microsoft Word, Excel, and other computer applications
- Positive attitude and team-oriented mindset
- Dependable, self-motivated, and committed to delivering excellent customer experiences
Nice To Haves
- Experience in HVAC, home services, or a related industry is a plus
- Experience using ServiceTitan or similar scheduling software preferred
Responsibilities
- Coordinate daily maintenance department operations, including scheduling, dispatching, and technician support
- Process maintenance appointments and service-related information in ServiceTitan
- Conduct customer follow-up and "Happy Calls" to ensure satisfaction and strengthen customer relationships
- Maintain communication with technicians to ensure they have the materials, information, and resources needed for success
- Assist with scheduling and dispatching demand service calls and commercial maintenance appointments as needed
- Answer incoming customer calls and provide exceptional service and support
- Coordinate equipment sales leads with the Sales Lead Coordinator
- Order non-stock parts for maintenance-related repairs and services
- Ensure accurate job documentation, including materials used, equipment information, and completed service details
- Manage labor utilization and support technician productivity
- Help drive maintenance agreement conversions, retention efforts, and departmental revenue goals
- Support system enhancement and repair sales opportunities through effective coordination and customer communication
- Provide field support to maintenance and service technicians when needed
- Represent Jackson & Sons with professionalism, urgency, and a positive attitude in every customer interaction
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
