Maintenance Control Specialist II

Panasonic • Chicago, IL

10d

About The Position

Panasonic Avionics Corporation is hiring a Maintenance Control Specialist II to plan, report on, and analyze maintenance operations supporting airline in-flight entertainment (IFE) programs. The role coordinates maintenance with PTS service locations and airline maintenance operations centers to provide resources for clearing open defects as quickly as possible. Additional areas include global maintenance planning, inventory management, trending, statistical analysis, presentation preparation, and issues management.

The specialist creates and analyzes management reports, tracks maintenance issues using databases, coordinates and follows up on maintenance activities, and helps ensure discrepancies are addressed promptly. The role uses airline-approved technical manuals and maintains detailed knowledge of products and installations covered by assigned service agreements. It also provides real-time troubleshooting support, responds to technical questions, coordinates across internal departments and external parties, supports training, and keeps management informed about customer-impacting IFE maintenance issues.

Requirements

• Bachelor's degree in an appropriate discipline, or a combination of education and related experience.
• Six years of related experience or three years of demonstrated competency in the Maintenance Control Specialist I role.

Nice To Haves

• Engineering, project engineering, or project/program management experience.
• Airline operations and 24/7 technical support center experience.
• IT and network experience.
• IFE, cellular, and satellite communication experience.
• FAA Airframe & Powerplant License.
• Linux Basic and Linux Plus, or equivalent experience with the Linux operating system.

Responsibilities

• Create and analyze reports for management review, including Daily Operations Reports listing open deferrals and aircraft with severe IFE degradation.
• Use databases to track maintenance issues and support problem resolution.
• Coordinate and follow up on maintenance activities to help departments comply with maintenance requests and ensure discrepancies are rectified promptly.
• Use airline-approved technical manuals, including Aircraft Maintenance Manuals (AMM), Aircraft Illustrated Parts Catalogs (AIPC), and Software Configuration Indexes (SCI).
• Maintain in-depth knowledge of products and installations defined in assigned service agreements.
• Assist with real-time troubleshooting of IFE system configurations through in-flight or ground-based calls.
• Respond to airline and internal technical questions and develop sustainable solutions to resolve discrepancies while maintaining customer relations.
• Coordinate in-service operations with Logistics, Quality Assurance, Marketing, Program Management, Product Support Engineering, and Customer Support Engineering.
• Assist with department training to maintain basic knowledge of departmental processes, products, and services.
• Serve as a communications focal point for airlines, internal customers, third-party suppliers, and OEMs on technical issues.
• Support conference calls with engineering groups and PTS Operations.
• Keep management informed of IFE maintenance issues that may affect customer service.

Benefits

• Flexible paid time off for exempt salaried employees.
• For non-exempt hourly employees: 14 vacation days, 7 sick days, and 3 personal days per year, with accrual rates increasing with tenure.
• 11 company-paid holidays per year.
• U.S. corporate office closure between Christmas and New Year.
• Additional compensation for operational employees expected to work on holidays.
• Medical insurance through Aetna and Kaiser (California and Hawaii), with multiple coverage options.
• Dental PPO and DMO options.
• Vision insurance through EyeMed or VSP.
• 401(k) with a 50% match on up to 8% contribution, fully vested from day one.
• Washington Family and Medical Leave and Washington Paid Sick Leave programs for eligible Washington residents.
• Wellness program and counseling services.
• Flexible spending and health savings accounts.
• Life insurance for employees and eligible family members, AD&D insurance, and long- and short-term disability insurance.
• Critical illness and accident insurance.
• Legal assistance, pet insurance, and identity theft protection.
• Dependent care FSA.
• Education assistance.
• Commuter program.
• Employee purchase program.
• Service award program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level