DoubleTree West Kelowna - Maintenance Attendant
Days Hospitality Limited Careers•West Kelowna, BC
•Onsite
About The Position
The Maintenance Attendant role at DoubleTree West Kelowna focuses on ensuring a positive guest experience by promptly addressing maintenance requests and conducting preventative maintenance. The ideal candidate will be enthusiastic, attentive, approachable, organized, communicative, and an effective multi-tasker. This role requires a commitment to exceptional service, maintaining company policies, respecting guest privacy, and ensuring all areas of the hotel are in good working order.
Requirements
- Some experience in maintenance/repairs.
- Flexibility to work a variety of shifts.
- Ability to be on your feet for the duration of your shift.
- Understanding that SERVICE is the key to any successful business.
Responsibilities
- Address urgent maintenance requests from the previous night.
- Handle ongoing guest maintenance requests throughout the day.
- Perform preventative maintenance projects to protect hotel assets and ensure proper functioning of all areas.
- Paint ceilings and trim.
- Repair tile, furniture, and plumbing.
- Assist with major emergency repairs, including water shutdowns.
- Follow company policies regarding professional appearance and guest privacy.
- Record and act on guest preferences.
- Handle guest requests, questions, and concerns.
- Maintain a calm and welcoming demeanor while multitasking.
- Listen respectfully to guest complaints, empathize, and work towards a resolution.
- Loop in a manager for guest complaint resolution if necessary.
- Follow all company and brand standards to protect guest rooms, public areas, and back-of-house areas.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
