Maintenance Assistant Full Time

COMMONWEALTH LODGING MANAGEMENT LLC•Columbia, SC

23h•Onsite

About The Position

The Maintenance Assistant position at Hilton Garden Inn Home2 Suites Downtown Columbia, SC is a full-time role responsible for the general upkeep and maintenance of the hotel premises. Key aspects of the role include ensuring positive guest relations and satisfaction, maintaining comprehensive knowledge of hotel services, and performing various maintenance tasks. The assistant will work under the Chief Engineer/Supervisor, handling daily work assignments, addressing work orders, and implementing preventive maintenance programs in coordination with other departments. The role requires assisting skilled tradespeople like electricians, carpenters, plumbers, and painters, as well as managing tools and chemicals according to safety regulations. A critical component involves responding to emergencies to safeguard guests, staff, and hotel systems, and ensuring a swift return to normal operations. Adherence to all company, hotel, and brand policies, procedures, and relevant codes (health, electrical, fire, mechanical) is mandatory.

Requirements

High School Graduate or General Education Degree (GED): or Work Equivalent
Computer skills required
Good understanding of the English language, good communication skills both written and verbal
Working knowledge of: health codes, electrical codes, national/local fire codes, local mechanical codes, blueprints and wiring schematics
Working knowledge of power and hand tools, meters, etc. as it relates to the technical trades
Working knowledge of methods, and materials used in general building maintenance, carpentry, plumbing, building and electrical units and HVAC
Working knowledge of the use and repair of common tools and equipment used in general maintenance
Working knowledge of maintenance and repair of facilities
Working knowledge of systems design and troubleshooting
Minimum 2 year(s) experience as a commercial electrician or in other trade (plumbing, HVAC etc.)

Nice To Haves

Familiarity with Microsoft Office preferred
Experience with hotel systems is preferred
Minimum of 1 to 2 years of experience as a Maintenance Assistant is preferred

Responsibilities

Be in proper uniform, with a nametag
Always maintain positive guest relations
Work to resolve guest complaints, ensuring guest satisfaction
Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities
Maintain complete knowledge of correct maintenance and use of equipment
Use equipment only as intended
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Receive daily work assignments from Chief Engineer/Supervisor and review priorities and special projects
Check work orders and night report for any problems
Make rounds checking these problem areas and note any information needed or safety concerns in the hotel
Schedule work in accordance with preventive maintenance program in rooms, coordinating with the Executive Housekeeper and Front Office
Assist electrician, carpenter, plumber and painter in all phases of repair work
Maintain the proper use, cleaning, maintenance and storage of all tools
Handle chemicals for designated uses/surfaces
Use all chemicals in accordance with OSHA regulations and hotel requirements
Ensure security of any assigned keys
Assists in handling emergencies to protect our guests and associates and preserve the building and its systems during the emergency
Must act as quickly and responsibly as possible to return the building to its normal operating status
Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures, as well as the brand standards, policies and procedures