Maintenance and Reliability Specialist

BLM Group World Wide•Novi, MI

3d•Onsite

About The Position

Under direct supervision of the Head of Proactive Services and Analytics, performs preventive maintenance of BLM equipment at the customer sites. Completes necessary procedures as outlined in customer’s maintenance contracts and fulfills related duties. Provides support and recommendations to programmers and operators. Facilitates timely resolutions to customer issues and/or questions while maintaining a positive client relationship.

Requirements

High School Diploma required
At least five (5) years of experience in machine tool operation, maintenance, and repair
At least two (2) years of CAD/CAM software experience
At least five (5) years of experience in a similar technical position
At least one (1) year in a customer service role
A clear driving record containing no more than two (2) minor moving violations in three (3) years and no major violations in the last seven (7) years
Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Able to effectively use electrical, pneumatic, and hydraulic schematics on the job
Ability to effectively utilize electric/electronic testing and measurement equipment
Must be able to effectively understand, analyze and resolve technical mechanical or electrical issues based on measured data results
Proficient in reading and comprehending technical information as presented in equipment manuals or in electronic media
Ability to accurately document technical data in terms of the steps taken to resolve equipment and product issues
Ability to program parts for CNC machines
Ability to understand CAD drawings
Familiarity with 2D and 3D CAD/CAM software (AutoCad, SolidWorks, Inventor, etc.)
Ability to communicate technical issues beyond PMs to BLM Technical Department
Proven customer service skills with a primary focus on customer relationships
Highly organized and excellent time management skills
Excellent verbal and written communication skills
Must be able to work effectively with minimal supervision
Resourceful; Able to discern who to call for assistance based on the technical situation at hand
Is an effective team player who can work with all levels of team members as well as with all different types and levels of customers
Must possess a valid passport or be capable of obtaining a valid passport

Nice To Haves

Associate degree in a Technical discipline is preferred or comparable military experience

Responsibilities

Supports the sales staff in servicing BLM equipment
Performs preventive maintenance and service of equipment for customers at the customer site
Support maintenance performance monitoring; root cause analysis; condition-based monitoring; and reliability-centered maintenance approach aimed towards achieving a reliable operation
Provides support to programmers on best recommendations and approaches on programming parts
Recommend improved practices, methods, and procedures, to increase efficiency and quality while reducing equipment downtime
Provide support and training for operators and maintenance personnel when needed and onsite
Carefully and accurately documents all service performed on the equipment as well as what service needs are to be accomplished on the equipment in the future
Maintains excellent customer service and customer satisfaction
Prepares service reports/work order forms timely and accurately
Accurately track expenses and completes expense reports in a timely manner
Maintains a safe work environment and operates within OSHA/MIOSHA guidelines
Must be able to work overtime as required by customer need
Travel as required, up to 100%
Other duties as assigned by management