MAINLINE SERVICE ADVISOR

Chuck Nash Auto Group•San Marcos, TX

89d•Onsite

About The Position

We are looking for a motivated, customer-focused Mainline Service Advisor to join our growing dealership team. The ideal candidate is organized, professional, and able to thrive in a fast-paced automotive service environment while delivering an exceptional customer experience. As a Service Advisor, you will serve as the primary point of contact between customers and the service department — helping ensure repairs and maintenance are completed accurately, efficiently, and with excellent communication throughout the process.

Requirements

Minimum of 4 years of automotive service advisor experience in an automotive service environment preferred
Strong customer service and communication skills
Ability to multitask in a fast-paced environment
Computer proficiency and ability to learn dealership software systems
Strong organizational and follow-up skills
Valid driver’s license with acceptable driving record
Professional appearance and positive attitude
Automotive knowledge is required

Responsibilities

Greet customers promptly and professionally
Listen carefully to customer concerns and document repair needs accurately
Recommend maintenance and repair services based on vehicle needs
Prepare repair orders and communicate estimates, timelines, and recommendations clearly
Maintain consistent communication with customers regarding vehicle status updates
Coordinate with technicians to ensure efficient workflow and accurate repairs
Review completed work with customers and explain services performed
Help maintain high CSI (Customer Satisfaction Index) scores
Follow dealership and manufacturer policies and procedures
Assist with scheduling appointments and managing daily service traffic