Mainframe Systems Programmer - CICS

Ensono

2d•$65,000 - $123,000•Hybrid

About The Position

Provide premium software support and services to Ensono mainframe clients as they relate to CICS. This role involves fulfilling customer service orders, providing primary support for reported problems related to CICS TS and related OEM software products, and supporting customers on a 24 x 7 x 365 basis across multiple time zones. The position requires efficient installation of OEM software products according to best practices and Ensono standards, and collaboration with other functional towers for operating system upgrades. Key responsibilities also include providing support for customer migration services, assisting project managers with technical hurdles during customer transitions, and executing tasks associated with customer disaster recovery plans in cooperation with the Disaster Recovery Services team. Adherence to ITSM change control procedures for implementing vendor product fixes, upgrades, maintenance, enhancements, and new options for z/OS products is essential.

Requirements

Bachelor’s degree required and/or equivalent work experience.
5+ years experience on the zSeries (mainframe) platform including “hands on” technical experience (installation and maintenance of products) related to CICS TS and OEM product support.
Thorough working knowledge of the capabilities and use of CICS TS and installation and tailoring of CICS TS and as well as CICS TS related OEM products.
Thorough working knowledge and experience with the use of IBM’s SMP/E.
Strong analytical skills and understanding of CICS TS concepts, configuration and tailoring.
Thorough working knowledge of products used to monitor performance of CICS TS regions.
Self-motivated and able to work independently.
Must be able to multi-task and work under short deadlines and in high pressure situations.
Excellent communication skills (written, verbal and presentations)
Ability to work as part of a team, as well as independently.

Responsibilities

Fulfill customer service orders (CSOs) for mainframe z/OS customers in a timely manner as they pertain to CICS TS and related OEM software products.
Provide primary support for reported problems related to CICS TS and related OEM software products.
Provide support on 24 x 7 x 365 basis and in multiple time zones.
Follow procedures for installing OEM software products efficiently and according to best practices and Ensono standards (for productivity/scalability purposes).
Work with members of other functional towers in preparing customer partitions for regular (approximately once per year) operating system upgrade process via a checklist of proactive actions.
Provide key support for customer migration services (new customer transitions) as they pertain to CICS TS and related OEM software products.
Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date.
In joint cooperation with the Disaster Recovery Services, successfully execute tasks associated with any given customer’s disaster recovery plans.
Adhere to a schedule that efficiently manages resources and allows timely implementations.
Follow ITSM change control procedures for implementing vendor product specific corrections (“fixes”) and upgrading, maintaining, enhancing or providing new options to applicable z/OS products within any given customer.

Benefits

Unlimited Paid Days Off
Three health plan options
401k with company match
Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement
Paid childbearing and paternal leave
Education Reimbursement, Student Loan Assistance or 529 College Funding
Sabbatical leave
Wellness program
Flexible work schedule