Mainframe Operations (Network Operations Analyst 2)

U.S. Bank • Saint Paul, MN

17h • Hybrid

About The Position

The Mainframe Operations team monitors all Mainframe Operating systems, network connections, daily mainframe batch processing providing 24/7/365 on-site support. Responsible for batch processing and CICS availability SLA’s. Mainframe Operations has enterprise accountability for every Mainframe Application - including but not limited to - Hogan, ICS, ACH, Trust, and Mortgage.

Requirements

• Associate's degree or equivalent work experience
• At least 2 years of experience with a data center operating environment, day-to-day operational requirements, and the operation of production systems and equipment.

Nice To Haves

• JCL (Job Control Language)
• HMC & System IPL’s
• TSO
• MVS
• JES & Automation tools (Ansible, Jenkins & AAI)
• Scheduling tools such as CA7
• IBM Mainframe
• Ticketing system such as ServiceNow
• Computer operations
• Hardware infrastructure
• IT systems management
• Operations/Automation experiences
• Ability to communicate problems in a clear, concise, and technical manner
• Ability to follow through on detail
• Ability to analyze and solve operating problems
• Sufficiently flexible and resourceful to perform in sometimes stressful situations.

Responsibilities

• Constantly monitor Mainframe MVS operation system LPARs activity via console messages, logs and network management system and report system abnormalities and issues are resolved or escalated properly and/or out of balances to management immediately.
• Develops and reviews Knowledge Management documentation for accuracy, may participate in training peers on all operational functions with the direction of supervision.
• Create, update, resolve all incidents via the corporate ServiceNow Tool and take the corrective action as defined in operating procedures.
• Assists with implementing monthly/quarterly application releases as well as mainframe hardware upgrades and maintenance.
• Monitor high priority incidents, alerts, significant changes and escalate awareness.
• Provides support for enterprise-wide production and test environments.
• Support application developers through development (DEV) integration (IT) and user acceptance testing (UAT) and Bank Acquisition’s provide support during testing and timeline activities.
• Monitor over 100 mainframe and distributed applications in the test environment.
• Knowledge of software desktop applications such as Outlook, Explorer, Excel, Word, Access, and PowerPoint.
• Manages production systems to ensure efficient and effective processing.
• Works with technical support groups to implement new hardware, software, and application technologies.
• Analyzes Network Operations Center application and system events using appropriate test structures and related diagnostics.
• Analyzes system errors and takes corrective action.
• Analyzes and manipulates processing schedules in accordance to established procedures and service level expectations.
• Interprets and applies the policies, procedures, and precedent cases related to the services offered through the Network Operations Center
• Defines and communicates general, technical, and operational policies, procedures, and best practices.
• Examines and documents Network Operations Center standards, policies, and procedures.
• Be able to read, interpret, and perform JCL overrides.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree