DR Main Bank Cashier/ Supervisor
About The Position
Responsible for supervising the Main Bankers, Cage Cashiers and Guest transactions while simultaneously protecting the company assets within the Cage, during assigned shift. Communicates directly with Guests, management, and other Casino personnel, and must always maintain a professional demeanor and a positive attitude. Provides quality Guest service, including but not limited to processing transactions and handling disputes. Prepares and accurately verifies all Casino exchanges, including but not limited to Cashier transfers, Outlet Banks, Cashier Banks, Casino Deposits, Casino Bank Orders, Table Fills/Credits, and Casino Drops (Slots, ATM, Kiosk, Table Games). Signs sensitive keys in and out of cage using key control logs.
Requirements
- Must be at least 21 years of age.
- High school diploma or general education degree (GED).
- Experience working in a high-pressure/fast paced environment.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Must have employment eligibility in the U.S.
- Must be able to obtain and retain a valid gaming license.
- Excellent verbal and written communication skills.
- Excellent organizational skills, with particular attention to quality and detail.
- Excellent interpersonal and communication skills and the ability to work effectively with all levels of the organization.
- Ability to maintain a high-level of confidentiality and professionalism.
- Ability to utilize and operate personal computers, other equipment or devices related to the position.
Nice To Haves
- Previous supervisory experience is preferred.
- Six (6) months of experience in all Cage Banks required.
- Spanish speaking preferred.
Responsibilities
- Acting-Supervisor in the absence of a Cage Supervisor
- "On-call" status during assigned shift
- Track Guest transactions and prepare/maintain MIL, MTL and CTR’s
- Balance Vault Main Bank and Cashier Banks
- Process Casino Drops, Bank Orders, TITO's, Jackpots, Table Fills/Credits Fill/Drop ATMs and Kiosks
- Prepare Outlet Banks, Cashier Banks, Casino Deposits
- Handle Guest disputes professionally and effectively
- Complete paperwork within a reasonable timeframe; accuracy and clarity in verbal and written communications. Ensures accuracy of all paperwork received and disbursed.
- Performance appraisals, coaching, mediations, and dispute resolution
- Engage disciplinary actions with subordinates when applicable
- Investigate variances, process requests for review with Surveillance Complete reports and assignments within a reasonable time frame, accuracy and clarity in verbal and written communications
- Accurately verifies and balances the Vault Main Bank and Cashier Banks, and investigates any variances that transpire.
- Is knowledgeable of Cage Policies and Procedures as well as Internal Controls and is capable of filling any Cage position on any shift.
- Services Cage machinery (Coin/Currency counters, Kiosks, ATM's, etc.).
- Utilize email to communicate with Cage Managers, Cage Shift Managers, Cage Supervisors, and other Departments as required; relay information from shift to shift
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
