Mailroom Lead

SoFi•Cottonwood Heights, UT

8h•$22 - $28•Onsite

About The Position

The Mailroom Lead is responsible for assisting the Mailroom manager in supervising the processing and delivering of incoming and outgoing mail at SoFi, while also participating in the day-to-day tasks of the Mailroom. This requires a high level of attention to detail, strong organizational skills, and adherence to strict deadlines while maintaining a high level of confidentiality and professionalism.

Requirements

Minimum of 1 year customer service or Mailroom experience
High school diploma or equivalent (GED) required
Ability to effectively work individually and in a team environment.
Ability to multitask and manage competing priorities
Ability to adapt to changing fast-growing production environment
Strong communication, organizational, and administrative skills
Proficient with Microsoft Office Suite (Word, Excel, PowerPoint) and/or Google suite
May be required to lift items weighing up to 50 pounds
Must be detail-oriented with an ability to work in a fast-paced environment

Nice To Haves

2+ years Mailroom or shipping experience
Prior knowledge of or work experience in a banking environment
Prior work experience in people leadership (team lead, manager, etc.)

Responsibilities

Supervise and assist in all Mailroom activities to ensure staff meets deadlines related to incoming and outgoing mail and packages - receiving and tracking inbound mail, preparing and shipping outgoing mail, tracking work volumes and supply inventory levels.
Serve as the primary point of contact for complex shipping issues, lost packages, or escalated inquiries from internal departments.
Help manage daily schedules, task assignments and training of new and existing Mailroom associates.
Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
Conduct regular checks of Mailroom activity, ensuring established procedures are adhered to, and suggesting areas of improvement.