Mailroom Coordinator

JLL•New York, NY

12d•$45,000 - $45,000•Onsite

About The Position

JLL is seeking a Mailroom Coordinator to support mailroom operations and the receiving dock for our prestigious Pinterest account at 11 Madison Avenue in New York City. This client-facing role requires exceptional customer service and communication skills as you serve as a key point of contact for employees, vendors, and guests. You will manage all aspects of mail and package handling, including receiving, sorting, and distributing incoming deliveries, preparing outgoing shipments, and maintaining an organized, efficient mailroom environment. This position offers an exciting opportunity to contribute to JLL's commitment to delivering outstanding facility management services while working with a dynamic team in a fast-paced corporate setting.

Requirements

High school diploma or GED
Minimum two years of related mailroom, logistics, or facility support experience
Valid driver's license and reliable transportation
Proficiency in Microsoft Office (Word, Excel, Outlook), including calendar and scheduling features
Strong written and verbal communication skills with ability to read and comprehend instructions, correspondence, and memos
Excellent customer service skills with ability to greet and assist others in a courteous, responsive manner
Strong problem-solving abilities and sound decision-making under time pressure
Ability to work effectively in a team environment with strong interpersonal skills
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Experience with Google operating systems and applications
Familiarity with courier systems (FedEx, UPS, DHL, etc.)
Self-motivated and proactive work style with ability to identify and resolve issues independently
Previous experience in a corporate mailroom or workplace services environment

Responsibilities

Sort and distribute incoming mail and packages to various departments using an automated tracking system
Prepare outgoing mail and packages, create shipment labels, and perform quality checks on all dispatches
Pick up mail from the post office and deliver it in a timely manner
Track, trace, and resolve mail delivery issues with USPS and express carriers
Order and maintain office and cleaning supply inventory, verifying invoices for accuracy
Organize and maintain a clean, efficient mailroom workspace
Collaborate with the facility management team to maintain the site and support event setup
Dispatch work orders to vendors as needed and anticipate client needs proactively