Exception Template - Admin/Clerical

Aston Carter

4h•Onsite

About The Position

This contract Mailroom Clerk role provides coverage for a temporary leave and focuses on supporting a busy mailroom within a multi-tenant office environment. You will handle incoming and outgoing mail and shipments, operate mailroom equipment and software, and deliver reliable, customer-focused service to internal departments and external vendors. The position is well suited to someone who enjoys being on their feet, working in a hands-on role, and collaborating with a variety of teams.

Requirements

Ability to work Monday through Friday from 8:00 a.m. to 4:30 p.m., including one day per week to close.
Ability to take a 30-minute lunch break within the scheduled shift.
Valid Florida driver’s license with a good driving record to operate the company van as needed.
Ability to frequently lift at least 50 pounds independently and support up to 250 pounds using a pallet jack or hand truck.
Comfort with frequent walking, climbing stairs, and performing other physical tasks throughout the day.
Basic computer skills, including use of electronic mail and word processing applications.
Good oral communication skills to interact effectively with coworkers and vendors.
Strong customer service skills with a focus on responsiveness and professionalism.
Ability to perform minimal administrative and clerical tasks in support of mailroom operations.

Nice To Haves

Previous mailroom or shipping experience is a plus.
Experience using various software, such as messaging and spreadsheet applications, is an advantage.
Experience with overnight shipping software is highly desirable.
Experience in a customer-facing role or in dealing directly with internal clients is beneficial.
Expereince in administrative support, reception desk, or general clerical support is helpful.
Comfort working in a contract role providing coverage for a temporary leave.

Responsibilities

Collect, sort, and distribute in-house mail for employees and multi-tenant office buildings in a timely and accurate manner.
Process all outgoing mail in compliance with postal regulations and other carrier or vendor requirements.
Receive and process shipments for all departments, ensuring accurate routing and documentation.
Operate mailroom equipment such as postage machines, meters, scales, overnight carrier systems, forklifts, pallet jacks, and a company van in a safe and efficient manner.
Use overnight carrier software systems and related tools to prepare labels, track shipments, and manage delivery information.
Communicate clearly and professionally with employees at various levels and with external vendors to coordinate mail and shipping needs.
Provide excellent customer service when responding to inquiries, resolving delivery issues, and assisting colleagues with mail and shipping requests.
Perform frequent walking, use stairs, and lift packages up to 50 pounds independently, obtaining assistance for heavier items as needed.
Follow all mailroom procedures and safety guidelines while maintaining an organized, clean, and efficient work area.
Utilize basic computer skills, including email and word processing, to manage documentation and communication related to mailroom operations.