Mailroom Associate

SPS-North America•West Chester, OH

15h•Onsite

About The Position

Mailroom Associate Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership Schedule: Monday–Friday | 7:30 AM – 4:30 PM Keep Workplace Operations Smoothly If you're organized, dependable, and enjoy keeping things moving behind the scenes, this role is for you. As a Mailroom Associate, you'll support daily mail, shipping, document services, and workplace operations that help employees stay productive and connected. From receiving critical deliveries to supporting office services, you'll play an important role in ensuring day-to-day operations run efficiently. Why This Role Matters Every package delivered, shipment processed, and document completed contributes to a seamless workplace experience. Your attention to detail and commitment to service help ensure employees have the resources and support they need to do their best work.

Requirements

High School Diploma or equivalent required
Strong communication and customer service skills
Excellent organization and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Basic computer proficiency and ability to learn new systems
Ability to work independently and as part of a team
Ability to lift and move packages up to 40 lbs.
Ability to stand, walk, bend, kneel, and sit for extended periods
Ability to operate office equipment and transport materials using carts

Nice To Haves

2+ years of experience in mailroom, office services, shipping/receiving, logistics, or customer service preferred
Experience with package tracking and shipping systems preferred
Working knowledge of multifunction devices (MFDs) preferred

Responsibilities

Receive, track, sort, and distribute incoming mail and packages
Process outgoing mail and shipments
Maintain shipment tracking and chain-of-custody records
Respond to mail and package inquiries
Perform scanning, imaging, and basic copy/print services
Operate and maintain multifunction devices (MFDs), including replenishing paper and toner
Maintain an organized business service center
Assist with meeting room setups and office moves
Provide light facility support as needed
Support additional operational tasks and cross-functional coverage
Deliver professional service in all interactions
Build positive relationships with employees and internal teams
Handle sensitive information with discretion and professionalism