Mailroom and Document Processing Leader

Strada • The Woodlands, TX

1d

About The Position

The Mailroom and Document Processing Leader is responsible for overseeing daily operations of Strada’s imaging and mail facility. This role ensures timely, accurate, and cost-effective production, distribution, and storage of both digital and physical documents. The position requires a strong leader who can drive operational excellence, uphold compliance standards, and develop a high-performing team, including third-party vendors.

Requirements

• Bachelor’s degree in Business, Operations Management, or related field preferred.
• Minimum 5 years of experience in imaging/mail operations, with at least 2 years in a leadership role.
• Strong knowledge of imaging and mail production equipment, workflows, and systems.
• Proficiency with Microsoft Office and production management systems.
• Proven ability to lead and motivate teams in a fast-paced environment.
• Strong organizational, time management, and problem-solving skills.
• Demonstrated ability to make sound decisions and manage operational priorities.

Nice To Haves

• Lean Six Sigma, OSHA, or other process/safety certifications preferred.

Responsibilities

• Manage end-to-end imaging and mail operations, including scheduling, production, quality control, distribution, and document retention schedules.
• Coordinate with and manage day-to-day operations of Strada third-party vendors supporting the print, mail, imaging, and physical storage solutions.
• Ensure all deliverables meet client specifications, deadlines, and regulatory requirements.
• Monitor equipment performance, coordinate maintenance, and minimize downtime.
• Lead, train, and develop a team of technicians and support staff.
• Foster a culture of safety, accountability, and continuous improvement.
• Conduct performance reviews and adjust staffing levels to align with workload.
• Implement and maintain standard operating procedures (SOPs).
• Drive process improvements to enhance efficiency and reduce costs.
• Ensure compliance with HIPAA, SOC, and other relevant industry standards.
• Partner with internal departments and external vendors to ensure seamless operations.
• Address internal and client inquiries and resolve service-related issues.
• Track, analyze, and report on key performance indicators (KPIs) such as turnaround time, error rates, and cost metrics.
• Provide operational reporting and insights to senior leadership.

Benefits

• At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager