Fulfillment Associate - Document Management and Processing

Wolters Kluwer • Sacramento, CA

7d • Onsite

About The Position

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right. Who We Are: Wolters Kluwer: The world is a big place, find your place here. What We Offer: The Fulfillment Associate role offers growth potential opportunities, professional development, an engaging small team environment, and amazing benefits. What You'll be Doing: As a Fulfillment Associate, Document Management and Processing, you will ensure that legal documents received by our office are processed accurately and efficiently, confirming receipt of the documents. These documents are time-sensitive, so this role requires attention to detail and an ability to excel in a fast-paced environment. Your role will be essential in meeting customer service standards, fulfilling the duties of a registered agent for our clients. We offer full benefits, career opportunity, training, and competitive pay. Our Location: 720 14th Street Sacramento, CA 95814 Hours: 8:00 a.m. - 5:00 p.m., Monday - Friday

Requirements

• High school diploma or equivalent required, Bachelor's degree preferred
• Highly detail-oriented with strong organizational skills.
• Excellent data entry skills with a high sense of urgency completing the processing of documents.
• Analytical critical thinking and problem-solving skills.
• Ability to carefully read and interpret state and legal documents.
• Be self-directed and work efficiently with minimal supervision.
• Work both independently and in a team environment.
• Assist coworkers by sharing information and knowledge.
• Work in a time-sensitive environment with a large workflow.
• Be creative in identifying ways of increasing efficiency and simplifying processes.
• Professional communication and presentation skills (verbal and written).
• Order Entry Systems: Proficiency in using order entry software.
• Attention to Detail: Ability to maintain accuracy in order processing.
• Customer Service: Basic understanding of customer service principles.
• Communication: Effective verbal and written communication skills.
• Time Management: Ability to manage time and prioritize tasks.
• Team Collaboration: Willingness to work collaboratively with team members.
• Basic Inventory Management: Understanding of inventory checks and reporting.
• Documentation: Ability to maintain and organize operational documents.
• Ability to work in the Sacramento, CA office, Monday thru Friday.

Responsibilities

• Discern which documents received by our company are legal Service of Process, based on statutes and industry standards.
• Process all Service of Process (SOP) documents by scanning the documents and uploading to our proprietary work site.
• Communicate with internal corporate office regarding the delivery of documents.
• Ensure delivery and confirmation of all SOP documents.
• Retrieve, sort, and distribute incoming mail.
• Log client correspondence into the RASi management system, generate correspondence receipts, and forward to clients.
• Attendance and adherence to the work schedule are critical in this role as you will be the point person in receiving legal documents.

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level