Mail Specialist

MIDSTATES INC•Aberdeen, SD

2d•Onsite

About The Position

This position functions as the mailing preparation specialist. This position is responsible for assisting in the growth and profitability of the mailing department through effective operation techniques, efficient management of time and resources, and working to develop new revenue. In addition to establishing and improving production standards, the role includes working with others in the company to provide the highest level of customer service.

Requirements

Excellent decision making skills.
Excellent computer operation skills.
Excellent working knowledge of the department equipment.
Extensive knowledge of postal regulations.
Excellent and aggressive customer service skills.
Must be flexible.
Excellent oral and written communication skills.
Excellent organizational and follow-through skills.
Must be able to work well with diverse groups or individuals.
Must be able to carry out multi-task projects simultaneously.
Excellent knowledge of printing, bindery, mailing, and related processes.
Must be able to understand and clearly communicate the company’s vision.
Regular and consistent attendance.
Associate degree in Business or related field; or 3 or more years related experience and/or 2 to 5 years of computer experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to apply basic math concepts (add, subtract, multiply, and divide).
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Responsibilities

Help to achieve company’s customer service, profit, sales, and growth goals.
Oversee all the logistics involved with list preparation, importing, Cass certify, presorting and output formatted files and postal documentation of the jobs.
Administer all necessary documentation in regards to billing, purchase orders, and job tickets.
Work with customers directly and through the sales staff to educate about the benefits of doing their mailing through Quality Quick Print/Midstates Printing.
Seek out and pursue mailing leads directly and through the sales staff.
Review job tickets and assure that the printing specs meet postal regulations.
Know, understand, and keep up-to-date on all postal regulations.
Continually work with the Customer Service and Sales Managers to develop training, sales, and marketing materials to educate employees and customers.
Assist in developing and administering department operational policies and procedures through regular company and departmental meetings.
Work in a team environment to enhance customer service and operational efficiency.
Follow department operational policies and procedures.
Perform all other duties assigned and those that may be necessary to achieve company and departmental goals.