Mail Service Associate 10AM-7PM

The Millennium Group • Charlotte, NC

1d • Onsite

About The Position

The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Requirements

• Strong analytical skills with high attention to detail and accuracy
• Good verbal, written, and interpersonal communication skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to adapt and adjust to change
• 1+ year of customer service experience
• Experience in researching customer inquiries
• Solid PC skills to include mainframe applications, Outlook, Excel, Word
• Comfortable working in a warehouse environment and wearing company issued uniform shirt
• Must be able to lift up to 50lbs

Responsibilities

• Provide support to Interoffice Mail and the eSO (Electronic Shipping Option) product by handling internal customer inquiries via toll free number and department e-mail to include receipt and delivery inquiries, mailing inquiries or concerns, eSO general system and navigational inquiries and general requests for information.
• Perform research to re-direct incoming mail that cannot be sorted out for distribution based on insufficient information (incomplete or invalid mail address code).
• Image, log and redirect complaints and negotiable items adhering to risk controls.
• Produce reports and perform root cause analysis of issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees