Mail Processing Specialist I

GEICO•Fredericksburg, VA

2d•Onsite

About The Position

The National Print Mail Center (NPMC) is currently seeking two highly motivated and analytical individuals to join our team. This role supports the NPMC operation by working with various groups throughout the company to review, test and validate document changes, in support NPMC’s strategic efforts. The responsibilities of this position include: Support of all systems’ related matters for the NPMC, such as upgrades, planned and unplanned outages, installs, general maintenance, and troubleshooting of applications. Testing and validating physical mail for alternative methods of communication to improve the customer experience. Analysis of all GEICO mailed documents and business updates impacting NPMC. Presenting results to a variety of business and technical areas at all levels of management. Creating and implementing new practices and applications to best support NPMCs business.

Requirements

Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills.
Must be able to learn and apply large amounts of technical and procedural information and follow processes that have been published.
Must be able to communicate in a clear, concise, professional oral or written manner, to be understood by customers, clients, co-workers, and other employees of the organization.
May be required to be on call for production support.
Must be able to concentrate and demonstrate a capacity for learning technical concepts and adapting to new technologies quickly.

Nice To Haves

Understanding of data servers and network connections
Proven attention to detail, strong critical thinking, and effective problem-solving skills
Insurance business acumen to best support business changes impacting NPMC practices.
Experience in writing business requirements & test plans.
Proficiency with Microsoft Office products to include word, excel, PowerPoint.

Responsibilities

Support of all systems’ related matters for the NPMC, such as upgrades, planned and unplanned outages, installs, general maintenance, and troubleshooting of applications.
Testing and validating physical mail for alternative methods of communication to improve the customer experience.
Analysis of all GEICO mailed documents and business updates impacting NPMC.
Presenting results to a variety of business and technical areas at all levels of management.
Creating and implementing new practices and applications to best support NPMCs business.