Mail Operations Pharmacy Technician 3 (Special Requirements Team)

CenterWell • Orlando, FL

1d • Onsite

About The Position

The SRT Technicians operate as a specialized team within the dispensing facility. Their functionality provides a link between the Front end processing of prescriptions orders (E-post) and the Back end filling of prescriptions (QMSI). These technicians maintain access into both processing systems allowing them the opportunity to ensure that orders requiring special attention or intervention are processed quickly and effectively sometimes at a high level of difficulty. This role regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes, and techniques. This role works under limited guidance due to previous experience, breadth, and depth of knowledge of administrative processes and organizational knowledge.

Requirements

• Must have an active Pharmacy Technician license with the Board of Pharmacy in Florida.
• Must have National Pharmacy Technician Certification (PTCB or ExCPT)
• 2 + years of experience in a retail, clinical or mail order pharmacy.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Nice To Haves

• High School Diploma or GED

Responsibilities

• Running aging reports with excel
• Monitor SRT inbox and complete incoming requests
• Process orders within the Fulfillment Exceptions ePost queue
• Partner with Front End teams on orders identified as high priority
• Partner with USPS and FedEx to track and ensure timely delivery of packages that have already left the facility (some outbound calling)
• Manually filling and processing of orders as needed
• Support Dispensing Teams to mitigate aging orders
• Ensures inventory levels are adequate for processing by working with the dispensing teams.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED