Made To Measure Specialist - St. Johns Town Center

Indochino Showroom • Jacksonville, FL

4d • Onsite

About The Position

The Made To Measure Specialist will be responsible for cultivating client relationships, driving made-to-measure sales through personalized consultations, and ensuring an exceptional customer experience within the Nordstrom environment. This role involves conducting accurate fittings, managing appointments, and acting as a brand ambassador for Indochino. The specialist will also contribute to operational excellence by maintaining the shop-in-shop space and assisting with inventory and merchandising. An entrepreneurial mindset is key to identifying growth opportunities and collaborating with both Indochino and Nordstrom teams.

Requirements

• 3+ years of experience in luxury fashion sales, preferably within made-to-measure menswear.
• Strong understanding of garment construction, fabrics, and tailoring techniques.
• Exceptional interpersonal skills with the ability to build rapport and trust with clients.
• Proven track record of meeting and exceeding sales targets in a competitive luxury retail environment.
• Excellent communication skills, with the ability to articulate styling advice and customization options effectively.
• Proficiency in iOS and MS Office applications; familiarity with Nordstrom POS systems is an asset.
• Flexibility to work evenings, weekends, and holidays as required by the Nordstrom environment.
• Entrepreneurial mindset with a proactive approach to driving sales and enhancing the customer experience.

Responsibilities

• Cultivate and nurture relationships with clients, understanding their style preferences, fit requirements, and wardrobe needs.
• Drive made-to-measure sales through personalized consultations, proactive outreach, and effective follow-ups.
• Manage client appointments and walk-in consultations to optimize sales opportunities.
• Educate clients on fabric options, garment construction, and customization possibilities to create a tailored experience.
• Actively seek opportunities to drive traffic and increase appointments through local networking and partnerships.
• Achieve and exceed individual sales targets and contribute to team goals within the Nordstrom environment.
• Conduct accurate fittings and pinning sessions to ensure garments meet client expectations for fit and comfort.
• Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed with precision.
• Oversee the fitting process by holding accountability for quality and efficiency.
• Collaborate with Nordstrom tailors and Indochino specialists to communicate customer requirements effectively.
• Educate clients on the fitting process and set clear expectations for alterations and delivery timelines.
• Maintain a high level of attention to detail during fittings to uphold Indochino’s quality standards.
• Deliver an elevated shopping experience that reflects Indochino's commitment to luxury and craftsmanship.
• Handle client inquiries and resolve concerns with professionalism and urgency, ensuring positive outcomes.
• Provide in-the-moment support to ensure each client’s needs are met promptly and effectively.
• Ensure all client measurements, preferences, and orders are accurately documented and communicated to internal teams.
• Conduct post-purchase follow-ups to ensure satisfaction and drive repeat business.
• Maintain the Indochino shop-in-shop space to the highest standards, reflecting luxury and brand integrity.
• Assist with inventory management, merchandising, and the visual presentation of product offerings.
• Ensure the shop is prepared for daily operations and secured at the end of each day in line with Nordstrom’s policies.
• Maintain accurate records of sales, alterations, and client interactions.
• Act as a brand ambassador for Indochino, representing the brand with professionalism and expertise within Nordstrom.
• Drive local marketing efforts to increase awareness and foot traffic to the shop-in-shop location.
• Identify new opportunities for business growth within the Nordstrom environment.
• Collaborate with Nordstrom partners and Indochino management to elevate the client experience and optimize sales.

Benefits

• Career Growth: Gain hands-on experience in luxury sales with opportunities for advancement within Indochino’s growing retail operations.
• Collaborative Team: Work alongside both Indochino and Nordstrom teams to deliver exceptional client experiences.
• Customer Focused: Join a company that values high-touch service and empowers its team to deliver unforgettable experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed