macOS Engineer - SBG

DOCUMENT STORAGE SYSTEMS INC • Arlington, VA

1d • Onsite

About The Position

SBG Technology Solutions is seeking a talented and mission-oriented macOS Engineer to support the Cybersecurity and Infrastructure Security Agency (CISA) Enterprise Engineering and Operations Support Services (CEEOSS) contract. CISA plays a vital role within the Department of Homeland Security (DHS) by safeguarding the nation's cyber and physical infrastructure, and this position directly supports that mission through enterprise-class endpoint management and engineering. The macOS Engineer will serve as the primary customer-facing team member for macOS-related issues, directly supporting federal employees who play critical roles in securing the nation's infrastructure. This is an on-site position located at a VA facility. We are looking for candidates who are customer-focused, mission-oriented, and collaborative. Ideal team members bring strong macOS support skills, the ability to resolve technical issues efficiently, and the interpersonal skills needed to build trust with end users. Just as importantly, they embrace a team-first culture, contribute to ongoing process improvements, and are motivated by the opportunity to support CISA's essential mission within DHS.

Requirements

• 3+ years of hands-on experience supporting macOS systems in enterprise-level environments.
• Strong troubleshooting skills for endpoint, application, and end-user issues across a complex IT environment.
• Excellent customer service and communication skills, with the ability to build rapport and trust with federal end users.
• Demonstrated ability to work effectively in a team-first, mission-oriented culture.
• Eligibility to obtain a DHS security clearance
• Bachelor of Science (B.S.) degree in Computer Science, Computer Engineering, Information Technology, or a closely related discipline.
• Apple Certified Support Professional (ACSP) Required
• Apple Certified IT Professional (ACITP) Required
• Apple Device Support Required
• CompTIA Security+ Required
• 3+ years of professional, hands-on experience supporting macOS systems in enterprise-level IT environments.
• Demonstrated experience with MDM platforms (JAMF strongly preferred), endpoint management, and macOS deployment workflows.
• Documented experience with scripting (Shell/Bash/Python) in a professional IT support context.

Nice To Haves

• Familiarity with JAMF (preferred); experience with other MDM platforms such as AirWatch or Microsoft Intune is acceptable.
• Database management expertise.
• Proficiency in Shell/Bash/Python scripting for automation and endpoint management.
• Prior federal IT support experience (experience supporting DHS or similar agencies is a significant advantage).
• Experience managing macOS devices within a FedRAMP-compliant or NIST 800-53-governed environment.
• Advanced degree (Master's) in a related technical field is a plus.
• Equivalent combination of education, training, and directly applicable professional experience may be considered in lieu of a degree.
• JAMF Certified Associate or Administrator Preferred
• Prior experience supporting federal government IT environments, particularly within DHS, VA, or similarly complex federal agencies.
• Familiarity with FedRAMP, NIST 800-53, or other federally mandated cybersecurity frameworks.
• Experience working within a Tier 2/3 support structure in a large enterprise or government setting.

Responsibilities

• Serve as the primary customer-facing interface for macOS-related incidents and service requests, providing exceptional support to federal employees supporting CISA's national mission.
• Triage and resolve tickets escalated from the help desk involving macOS endpoints, JAMF, or mobility services.
• Assist with imaging, patching, application deployment, and account management for macOS devices across the enterprise environment.
• Collaborate with Tier 3/4 engineers to escalate complex issues and implement enterprise-wide solutions.
• Write, bench test, and support Shell/Bash/Python scripting to automate and streamline endpoint management tasks.
• Provide training and guidance to end users on macOS features, policies, and security best practices in alignment with federal security standards.
• Abide by all policies set forth in the SBG/DSS and Departmental Handbook, including timely Timesheet and Expense submissions.

Benefits

• Directly support CISA's critical mission to protect the nation's cyber and physical infrastructure within DHS.
• Work alongside a team of skilled engineers, Tier 3/4 specialists, and federal stakeholders in a team-first environment.
• Grow your federal IT career with access to professional development opportunities, certifications, and training support.
• Competitive medical, dental, and vision coverage for you and your family.
• Generous vacation, sick leave, and paid federal holidays.
• Plan for your future with employer-matching retirement contributions.
• Work with industry-leading enterprise macOS management tools and platforms in a sophisticated federal IT environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level