Machinery Parts & Service Administrator

TOPPAN Packaging Americas • DeKalb, IL

6d • $28

About The Position

The Machinery Parts & Services Administrator supports the Heat Seal Machinery department by coordinating parts orders, service calls, and customer support activities. This role serves as a key connection between customers, suppliers, and internal teams to ensure timely service, accurate order processing, and high-quality support.

Requirements

• prioritize workload and effectively multitask
• proficient in Microsoft Word, Excel, Outlook, and ERP systems
• strong customer service and communication skills
• proactive with decision-making and problem-solving
• can read and understand BOMs and schematics
• strong understanding of mechanical systems
• experience troubleshooting or working with complex machinery (including pneumatics and mechanical systems)
• 3–5 years of business-to-business customer service or field service experience

Nice To Haves

• supply chain or logistics experience

Responsibilities

• Coordinate parts orders and service calls for machines in the field
• Answer calls and work directly with customers and account managers to troubleshoot and resolve issues
• Quote, schedule, and process parts orders, replacements, and service requests in a timely manner
• Manage expedited orders when necessary
• Process customer complaints, returns, and credits
• Maintain and manage both current and legacy parts inventory
• Monitor back orders and work with suppliers to ensure timely fulfillment
• Inspect incoming and outgoing parts to ensure quality standards are met
• Support both internal and external customers with parts and service needs related to machinery and heat seal tooling

Benefits

• At TOPPAN Packaging Americas, we offer a comprehensive Total Rewards package designed to support our employees’ overall wellbeing.
• This includes competitive pay, robust benefits, and programs that help you thrive both personally and professionally.
• Specific benefits and wellbeing programs may vary based on your work location, employment classification, or collective bargaining agreement.
• Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
• 401(k) retirement plan with company match
• Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
• Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
• Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed