Machinery Field Service Supervisor – Piscataway, NJ

Foley Inc • Piscataway Township, NJ

3d

About The Position

Maintain CE App & D365 for field service team. Dispatch Technicians to jobsites and monitor jobs progress. Process Service Calls and approve time daily Monitor GPS Software on service trucks. Performance reviews for Technicians per calendar year. Take service calls for Field repairs. Answer cell phone calls (Internal, External calls). Write up work orders with all pertinent information. Dispatch parts to Technicians on job sites. Schedule incoming machine repairs with Shop. Review WIP and LLTI. Conduct quarterly field service meeting. Attend daily & weekly workload meetings. Adhere to all company policies & values, to include all safety policies. Adherence to Corporate Parts Emergency Service Charge Policy

Requirements

• High School Diploma or equivalent required.
• Minimum 8 years’ experience in the heavy equipment industry with progressive maintenance/repair supervisory experience and/or equivalent combination of training and experience which provides the required knowledge, skills and abilities.
• Excellent communication and interpersonal skills; both verbal and written.
• Strong project management, time management, team building and leadership skills; ability to work independently and multi-task effectively in a fast-paced environment.
• Experience with Microsoft Outlook, MS Office, D365, SIS and other position related software

Responsibilities

• Maintain CE App & D365 for field service team.
• Dispatch Technicians to jobsites and monitor jobs progress.
• Process Service Calls and approve time daily
• Monitor GPS Software on service trucks.
• Performance reviews for Technicians per calendar year.
• Take service calls for Field repairs.
• Answer cell phone calls (Internal, External calls).
• Write up work orders with all pertinent information.
• Dispatch parts to Technicians on job sites.
• Schedule incoming machine repairs with Shop.
• Review WIP and LLTI.
• Conduct quarterly field service meeting.
• Attend daily & weekly workload meetings.
• Adhere to all company policies & values, to include all safety policies.
• Adherence to Corporate Parts Emergency Service Charge Policy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees