Field Service Technician - Automation Packaging Machinery

ProMach Careers•Washington, MO

3d•$30 - $45

About The Position

Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations. We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best-in-class customer experiences and strive for advanced technical skills, we want to talk to you. Do we have your attention? Keep reading. As a Field Service Technician, you will be responsible for installing, servicing, repairing, and maintenance of Texwrap, Tekkra and SRX systems in the field. You will also be responsible for in house commissioning, troubleshooting and final testing of our full product line. You will collaborate with the service and engineering department to continuously improve the Texwrap, Tekkra and SRX product lines and deliver a quality product to the customer. Does this work interest you? Troubleshoot, identify root causes, and solve operational issues associated with shrink wrap and bundling machinery in house and at customer locations. Installation and startup of systems, including systems integration with other OEM equipment in the field. Train appropriate personnel in the field and in-house on proper setup, operation, maintenance, and repair of equipment. Perform extensive mechanical and electrical modifications including PLC program modifications, kit installations and servo drive reconfigurations. Submit reports on machine and system installations, warranty repairs, overall performance levels, problems, and product improvement or enhancement opportunities to the service manager for follow up. Submit accurate and timely expense and time reports. Communicate daily with the service coordinator to ensure all field issues at hand are completed and approved by the customer. What’s in it for you? There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career. In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment! Please note that the pay ranges listed on external job boards, outside of our posting details, do not accurately reflect our internal compensations ranges. Hourly Rate Range: $30.00-$45.00 per hour. If this sounds like you, we want to connect!

Requirements

Minimum of high school diploma.
5 years' experience repairing and troubleshooting of packaging equipment.
Experience must include extensive Allen-Bradley PLC, servo, and HMI programming.
Travel experience required.
Solid knowledge of mechanical, electrical, and pneumatic components.
Strong communication skills, both written and oral.
Allen-Bradley Compact Logix/MicroLogix programming/editing capabilities
Allen Bradley Panel View HMI programming/editing capabilities
Ability to travel domestically and internationally up to 90%.
Weekends when necessary.

Nice To Haves

A 2-year degree or certificate in Industrial Automation or Industrial Electronics is highly desired.
Experience with Allen Bradley and Emerson
Experience with HMIs and Temperature controllers.
Previous experience with packaging equipment and conveyor systems preferred.
Familiarity with servo systems and motion controls, particularly Allen-Bradley, is a strong advantage.

Responsibilities

Installing, servicing, repairing, and maintenance of Texwrap, Tekkra and SRX systems in the field.
In house commissioning, troubleshooting and final testing of our full product line.
Collaborate with the service and engineering department to continuously improve the Texwrap, Tekkra and SRX product lines and deliver a quality product to the customer.
Troubleshoot, identify root causes, and solve operational issues associated with shrink wrap and bundling machinery in house and at customer locations.
Installation and startup of systems, including systems integration with other OEM equipment in the field.
Train appropriate personnel in the field and in-house on proper setup, operation, maintenance, and repair of equipment.
Perform extensive mechanical and electrical modifications including PLC program modifications, kit installations and servo drive reconfigurations.
Submit reports on machine and system installations, warranty repairs, overall performance levels, problems, and product improvement or enhancement opportunities to the service manager for follow up.
Submit accurate and timely expense and time reports.
Communicate daily with the service coordinator to ensure all field issues at hand are completed and approved by the customer.