Field Service Supervisor

Crete United•Oglesby, IL

4d•$90,000

About The Position

Johns Service & Sales located in Oglesby, IL has more than 60 years of providing HVAC and Plumbing Services to the LaSalle County and surrounding areas! We are seeking an experienced and highly organized Field Service Supervisor to oversee daily operations for a team of approximately 20 residential Plumbing and HVAC Technicians, along with supporting office personnel. This role is responsible for ensuring efficient field execution, high-quality workmanship, customer satisfaction, and coordination between field staff and office operations. The Field Service Supervisor will provide leadership, scheduling oversight, performance management, and technical support while enforcing company standards, safety protocols, and service excellence across all residential service activities. Type: Full time permanent position Pay: up to $90K not including bonuses + Excellent Benefits package! Location: Oglesby, IL

Requirements

Minimum of 3 years of supervisory, lead or foreman experience in residential Plumbing, HVAC, or a related field
Strong working knowledge of residential plumbing and HVAC systems, service practices, and diagnostics
Proven ability to lead, motivate, and manage a large team of field technicians
Experience coordinating field operations with dispatch and office personnel
Excellent communication, organization, and problem-solving skills
Ability to manage priorities in a fast-paced, high-volume service environment
Strong customer service mindset with the ability to handle escalations professionally
Proficiency with service management software, mobile dispatch tools, and basic reporting
Valid driver’s license with a clean driving record
Ability to perform occasional field work, site visits, and ride-alongs as required

Nice To Haves

Journeyman or Master Plumbing License and/or HVAC certification
Experience managing KPIs, revenue targets, and operational metrics
Background in residential service companies with high call volume

Responsibilities

Supervise and support residential Plumbing and HVAC Technicians to ensure timely, high-quality service delivery
Coordinate daily scheduling, dispatch, and workload distribution in collaboration with office personnel
Provide technical guidance, troubleshooting support, and field training to technicians as needed
Monitor technician performance, productivity, and adherence to company policies and procedures
Conduct job site inspections, and quality control checks to ensure workmanship standards are met
Enforce safety protocols, licensing requirements, and regulatory compliance
Address customer escalations, resolve service issues, and ensure customer satisfaction
Assist with hiring, onboarding, training, and performance evaluations of field staff
Track KPIs such as job completion rates, callbacks, revenue performance, and customer feedback
Communicate operational updates, expectations, and performance goals to technicians and office staff
Ensure proper use, care, and accountability of company vehicles, tools, and equipment