Machine Learning Engineer

ModMed • Boca Raton, FL

1d

About The Position

At ModMed, we are reimagining the healthcare experience by building an AI-enabled, specialty-specific cloud platform. Founded in 2010 by a practicing physician and a successful tech entrepreneur, the company employs a "for doctors, by doctors" philosophy. ModMed is an award-winning team recognized for innovation and employee satisfaction, with over 4,500 passionate problem-solvers globally, aiming to increase medical practice success and improve patient outcomes. The company has been consistently ranked as a Top Place to Work, received a Gold Globee for "Technology Team of the Year" in 2025, and was ranked #1 EHR in 11 Specialties by Black Book Awards in 2025. The Machine Learning Engineer will join the team to build the "active brain" of ModMed's patient engagement platform. This role involves developing autonomous and conversational AI agents to triage patient messages and manage clinical workflows. The mission is to design systems that can act and execute complex tasks with minimal human intervention, while maintaining high standards of safety, empathy, and accuracy.

Requirements

• 3+ years of experience in Machine Learning with a strong focus on AI agents and conversational NLP systems.
• Proven experience building autonomous systems using LangGraph, AutoGen, CrewAI, or similar no-code/low-code agent frameworks.
• Hands-on experience with fine-tuning models and implementing rigorous evaluation frameworks to ensure agent performance, safety, and reliability.
• Familiarity with techniques for detecting hallucinations, bias, and failure modes in agent behavior.
• Strong understanding of guardrails, alignment techniques, and safety mechanisms to ensure compliant, accurate, and trustworthy agent outputs in sensitive environments.
• Hands-on experience with AWS and Databricks, including building CI/CD pipelines for deploying machine learning models and AI agents.
• Strong proficiency in Python and experience with modern evaluation frameworks such as RAGAS or DeepEval.

Responsibilities

• Design and deploy multi-agent systems using frameworks such as LangGraph, AutoGen, CrewAI, or no-code/low-code agent frameworks to execute complex, non-linear clinical workflows.
• Build and optimize conversational AI interfaces that handle message triage, sentiment analysis, and context-aware responses that are natural, empathetic, and patient-centric.
• Develop tool-calling architectures that enable AI agents to interact with external APIs, EHR systems, and databases to perform real-world actions.
• Design and implement evaluation frameworks to measure model and agent performance, including accuracy, reliability, safety, and task completion.
• Continuously improve systems using structured evaluation methodologies and feedback loops.
• Implement robust evaluation pipelines and guardrails (e.g., NeMo Guardrails) to ensure agent safety, clinical accuracy, and HIPAA compliance.
• Create and maintain dashboards to monitor agent reasoning traces, system performance, uptime, and task completion rates in production environments.

Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits
• Flexible Spending Account
• Employee Assistance Programs
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Global presence and in-person collaboration opportunities
• Dog-friendly HQ (US)
• Hybrid office-based roles and remote availability for some roles
• Weekly catered breakfast and lunch
• Treadmill workstations
• Zen, and wellness rooms within our BRIC headquarters

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees