MACD Representative – VoIP Provisioning & Technical Support
About The Position
We are looking for technically minded and detail-oriented MACD Representatives to join our team in Dagupan. In this role, you will be responsible for provisioning and managing customer voice services within a hosted VoIP environment. You will work with customers, vendors, account managers, and internal teams to ensure services are accurately configured, activated, documented, and delivered according to customer requirements. This is a great opportunity for someone with technical support, helpdesk, networking, telecommunications, or VoIP experience who enjoys solving problems, working with technology, and taking ownership of tasks from start to finish.
Requirements
- High school diploma or equivalent.
- At least 6 months of technical support or help desk experience.
- Strong computer skills and confidence working with multiple software applications.
- Comfortable using Microsoft Word and Excel.
- Strong keyboard and mouse skills.
- Basic understanding of voice, data, and networking concepts.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Strong organizational and time-management abilities.
- Ability to prioritize multiple tasks and meet deadlines.
- Ability to work independently and take ownership of assigned work.
- Comfortable working in a structured and accountable environment.
- Willingness to work an overnight schedule aligned with U.S. business hours.
Nice To Haves
- Previous VoIP experience.
- Telecommunications provisioning experience.
- Experience with BroadWorks or similar telecommunications platforms.
- Experience with ticketing or service management systems.
- Experience with telephone number porting or voice service activation.
Responsibilities
- Review site surveys and scope-of-work documentation to determine customer voice service requirements.
- Participate in voice gap analysis reviews and identify provisioning requirements.
- Use reports, dashboards, and internal systems to complete voice provisioning tasks accurately and within required timelines.
- Use proprietary, BroadWorks-based tools to design and build customer voice services.
- Communicate with customers, vendors, account managers, and internal teams to understand technical requirements and business needs.
- Manage telephone number porting activities with internal and external teams.
- Monitor order and implementation status and escalate issues when necessary.
- Maintain accurate updates throughout the provisioning process.
- Ensure customer requests are properly implemented and documented.
- Take ownership of requests from initial setup through successful installation.
- Manage multiple requests while maintaining speed, accuracy, and attention to detail.
- Communicate technical information clearly to both technical and non-technical audiences.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
