MAC Technician II
About The Position
Join our team supporting USGS Service Desk! This role involves delivering on-site deskside support at the Denver, CO location, providing hardware and software support for Windows and Mac desktops and laptops. The technician will configure, test, and install printers, scanners, and network copier/printers, as well as install and configure laptops and PCs using standardized computer images. Support will also be provided for users with file share access and permissions-related issues. The role requires tracking, logging, and reporting all service requests accurately, performing security vulnerability patching and remediation, and providing conference room/AV support as needed. Ensuring the latest approved BIOS updates and system patches are applied to PCs and laptops is also a key responsibility, along with carrying out additional duties as assigned.
Requirements
- 1–2 years of related experience.
- Excellent problem-solving skills.
- Knowledge of Windows operating systems.
- Strong experience supporting iOS and macOS.
- Working knowledge of Microsoft Office Suite.
- Experience in managing Active Directory, including users, groups, and computers.
- Excellent documentation, collaboration, and communication skills, both written and verbal.
- Strong analytical skills and a creative, self-starting approach.
- Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner.
Nice To Haves
- Six months of experience with a vocational technical school certificate (CompTIA A+ or Apple Support) preferred.
Responsibilities
- Deliver on-site deskside support at the Denver, CO location.
- Provide hardware and software support for Windows and Mac desktops and laptops.
- Configure, test, and install printers, scanners, and network copier/printers.
- Install and configure laptops and PCs using standardized computer images.
- Support users with file share access and permissions-related issues.
- Track, log, and report all service requests accurately.
- Perform security vulnerability patching and remediation.
- Provide conference room/AV support as needed.
- Ensure the latest approved BIOS updates and system patches are applied to PCs and laptops.
- Carry out additional duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
